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Frequently Asked Questions Lagrange

FAQ

Are you having trouble using your Lagrange product?
If this is the case, consult the list of Frequently Asked Questions
You’re sure to find the answers you’re looking for, but if not you can always Contact us

Select the type of product referenced in your question

The base of my Grill'pierre is oxydized, is this normal?

Raclette & Fondue sets / Related product(s): Grill' Pierre Hot Stone Deluxe Grill’ Pierre® Classic

The oxidation of your base is due to the placing of the stone when it is not completely dry. The stone is a porous material, it may, after cleaning and drying, it may continue to exude moisture. We advise you to store the stone apart from the base.

Can I use an extension cord?

Catalogue EU

It is not recommended to use an extension cord. If impossible, be sure to use one that is in good repair.

The meat takes a long time to cook, is this normal?

Raclette & Fondue sets / Related product(s): 8-person Elegance® Stone Raclette Ma 8-person Stone Raclette Maker Grill' Pierre Hot Stone Deluxe Grill’ Pierre® Classic

Cut your meat into thin oblong slices. This machine is designed to cook small pieces of meat to compliment your other dishes, it is not designed to cook large pieces of meat like a plancha or barbecue.

My stone has split during use, how is this possible?

Raclette & Fondue sets / Related product(s): 8-person Elegance® Stone Raclette Ma 8-person Stone Raclette Maker Grill' Pierre Hot Stone Deluxe Grill’ Pierre® Classic

The stone is a natural material which can sometimes be subject to small fissures accumulated with repeated use. This is a very rare phenomenon.

How do I clean the stone of my Grill' Pierre® ?

Raclette & Fondue sets / Related product(s): 8-person Elegance® Stone Raclette Ma 8-person Stone Raclette Maker Grill' Pierre Hot Stone Deluxe Grill’ Pierre® Classic

To clean the stone, you must first scrape the surface of the stone with a metal scraper to
eliminate most of the cooking residue.

Clean the stone surface with a sponge and water without liquid dish soap. Never put the stone in the dishwasher and do not soak.

Use of steel wool or scouring pad is possible but may erase the glossy appearance of the stone (no impact on the functionality of the stone).

The stone top of my Grill-Pierre is sticking, what do I do?

Raclette & Fondue sets / Related product(s): 8-person Elegance® Stone Raclette Ma 8-person Stone Raclette Maker Grill' Pierre Hot Stone Deluxe Grill’ Pierre® Classic

To prevent the phenomenon of cold food sticking to a hot surface , we suggest you remove the food from the refrigerator 2 hours before cooking. You can also lightly oil the stone just before the placing of food. Moreover, don't try to flip the meat immediately after they have been placed on the stone, but wait for the meat to cook a little so it releases its juices to make it less difficult to flip.