For usage advice, please consult our downloadable user manuals on the product pages. You can also visit our User Manuals section. Additionally, you can discover our videos available on your appliance's product page as well as on our Social Media. Our customer service is also at your disposal to answer all your questions.

You can find detailed specifications for our products directly on each product page as well as in the user manuals. Our customer service team is also available to answer all your questions.

Oxidation marks may appear on the heating element holder due to moisture. This phenomenon does not affect the functionality of the appliance and can be cleaned using a soft cloth.

If it's a Raclette Transparence® purchased after October 2024: its upper glass is removable thanks to the two pucks and can be cleaned in the dishwasher. If it concerns a previous purchase, the glass is not removable. You can use a soft, damp cloth to clean the glass surfaces.

Make sure the machine is properly preheated before adding sugar. Use specific cotton candy sugar, and also check that the rotating head of the machine is clean and working properly.

We conduct tests with "standard" milk types, commonly found in supermarkets (cow, goat, and soy). Making yogurt with plant-based milk is more complex due to the lack of fat in these milks and their liquid consistency, which prevents the yogurt from setting properly. For almond or coconut milk, it is possible to make yogurt by programming 15 hours of cooking time and adding 5 teaspoons of powdered milk. Optimal setting can be achieved by adding agar agar.

First, follow the recipe provided in the instructions, then fill the holes with a spoon. It's even easier with a small ladle (or a piping bag). Fill the entire mold and let it cook for a few minutes.

No, we do not recommend using liquids other than water. You can heat tea or coffee if they are unsweetened.

We advise against storing your appliances in cold and humid conditions. Avoid storing them in a garage or cellar.

After use, while the plate is still hot, turn off your Plancha and pour a glass of water on the plate. The water will "foam" and loosen residues. You can use the spatula to scrape off residues and let the water drain into the juice tray. Remove the juice tray and place it in the dishwasher.

When stainless steel is heated to the right temperature, it doesn't stick. Be sure to respect the preheating time of your appliance before placing your food on it.

You can buy accessories and spare parts directly on the Lagrange website, in the dedicated section: Accessories & Spare Parts. Compatible references are generally displayed on the accessory product pages.

The plates of the Super 2 waffle maker are designed to be easily removable. Once the appliance is unplugged and cooled down, remove the plates by unscrewing the two screws, then open the appliance and retrieve your plates. Insert the new compatible plates making sure to screw them back in properly on each side.

In case of malfunction, contact our after-sales service via our chatbot or contact form for assistance.

If the cable is damaged, it is recommended not to use the appliance and to contact the after-sales service via the chatbot or the contact form for repair or replacement.

You can drop off your appliance at a collection point dedicated to Waste Electrical and Electronic Equipment (WEEE).

Yes, a slight odor may be released during the initial heating. This is due to the initial heating of certain components. This odor disappears quickly after a few uses.

Use a soft, damp cloth with a little white vinegar or a special stainless steel cleaner. Then dry with a clean cloth to avoid marks.

Check that the plate is properly positioned and correctly plugged in. If the problem persists, contact our customer service.

Make sure the power outlet is working. If it is and the problem persists, it might be a faulty component. Contact our customer service.

A slight noise may be normal (material expansion, thermostat operation). If the noise is loud, unusual or accompanied by other malfunctions, please contact our customer service.

Find all our recipes in the "Recipes" tab on our website

Cooking appliances naturally heat up during use. It is advisable to let them cool down completely before cleaning or storing them.

Yes! Thanks to the interchangeable plates available on certain models, you can prepare croque-monsieur, paninis, stuffed waffles, heart-shaped waffles, bubble waffles, or even donuts and churros. Discover our different waffle makers.

The plate mounting screws can be ordered in the Spare Parts section.

Yes, it is essential to cool the bowl of the ice cream maker in the freezer for at least 12 hours before using your ice cream maker.

For optimal storage of your ice cream and sorbets, transfer your preparation into a container that you can seal hermetically.

Make sure to unplug your stainless steel blender. Remove all detachable parts, wash them in hot soapy water, then rinse and dry. Never immerse the motor unit in water.

To extend the lifespan of your wooden spatulas, we recommend avoiding the dishwasher. Simply use soapy water.

You cannot make fromage blanc in the Ligne Yogurt Maker. You need the Ligne Cheese & Yogurt Maker because the time and temperature requirements are higher.

Before first use, wash the surface with hot soapy water, rinse, and then dry.

To preserve the coating, prefer wooden, silicone, or plastic utensils. Avoid metal or abrasive objects.

If your batter sticks, it may be due to insufficient fat in the batter or on the plates, too much sugar in the batter, or a cooking temperature that's too low.

Discover our waffle recipe.

A short circuit can be caused by a damaged cable or an internal fault. This can also happen if you have stored your appliance in a damp place (garage, basement, etc.). Do not use the appliance again and contact customer service.

This could be due to a faulty thermostat, a damaged cable, or a blown fuse. Contact our customer service for a diagnosis.

A short circuit can be caused by a damaged cable or an internal defect. This can also happen if you have stored your appliance in a damp place (garage, basement, etc.). Do not use the appliance again and contact customer service.

If your batter is sticking, it may be due to insufficient fat in the batter or on the plates, too much sugar in the batter, or a cooking temperature that's too low.

The batter might be too dry or the plate not hot enough. Let the crepe cook for a few seconds before flipping it.

Check that the crepe maker is properly plugged in and has reached the right temperature. Make sure the thermostat is correctly set.

If the problem persists, contact our customer service.

A short circuit can be caused by a damaged cable or an internal fault. This can also happen if you have stored your appliance in a humid place (garage, basement...)

Do not reuse the appliance and contact customer service.

Yes, you can vary your pleasure with tartiflette cheese, reblochon, goat cheese... Let your creativity run wild! Don't forget to share your original recipe ideas on our social media!

We recommend thawing food beforehand for more even and safer cooking.

You can use whole milk, semi-skimmed milk, or soy plant-based milk (you can add agar agar to thicken the yogurt's consistency). Whole milk gives a firmer texture.

Discover all our recipes.

Soak the plates in hot water for a few minutes with a little dish soap. Use a non-abrasive sponge to avoid damaging the coating.

Wipe the exterior with a slightly damp soft cloth. Never immerse the electrical base.

We advise against putting your plates in the dishwasher, you should use a non-abrasive sponge and a soft cloth to clean your plates.

Unplug the appliance, let it cool down, then clean the removable plates with warm soapy water. Do not put them in the dishwasher. Clean the rest of the appliance with a slightly damp cloth.

Plug in the appliance and wait for the indicator light to show it's ready. This step ensures even cooking. For the Premium Gaufres®, follow the beep and light indicator.

The indicator light shows that the appliance is at the right temperature. This step ensures even cooking. For the Premium Gaufres®, follow the beep sound and indicator light guidance.

You can use an extension cord if necessary, but it must be suitable for the power of the appliance.

No, to preserve the non-stick coating, only use wooden or silicone utensils.

The plate of the Plancha Pro is made of stainless steel and has a thickness of 3 millimeters.

The Crêpière Pro plate measures 40cm in diameter and is made of enameled cast aluminum, perfect for making large, delicious crepes!

After cooling, clean the plate with a damp sponge or soft cloth. Avoid abrasive sponges or harsh cleaning products.