PREAMBLE
These general terms and conditions of sale (hereinafter "GTC") govern the relationships between users of the official website of the LAGRANGE brand (www.lagrange.fr/) (hereinafter "the Customers") and the company LAGRANGE SAS, defined below. The company LAGRANGE SAS, with a capital of 1,000,000.00 euros, registered in the Lyon Trade and Companies Register under number 332 642 081, whose intra-community VAT number is FR 21 955 513 247, has its registered office at 17 Chemin de la Plaine, ZA Les Plattes CS 30228, 69390 Vourles (France).
LAGRANGE is a French manufacturer of small household appliances established since 1955. It designs, develops, and markets quality products associated with a strong image of originality, innovation, robustness, and design. We sell small household appliances, accessories, spare parts, as well as food consumables through the Lagrange.fr website (www.lagrange.fr/).
ARTICLE 1. DEFINITIONS
The terms below must be understood, for the purposes hereof, as the definitions attributed to them. They are defined in the same way in singular and plural.
- Product: Set of products offered for sale by the seller to its Customers through the Website: Waffle makers & crepe makers, Grills & planchas, Raclettes & fondues, accessories and spare parts…
- GTC: These General Terms and Conditions of sale established by the Seller and governing all contracts concluded with its Customers.
- Customer - Consumer: The Customer is understood as a consumer within the meaning of the Consumer Code if they are a natural person and make the Order for purposes that do not fall within their commercial, industrial, craft, liberal, or agricultural activity.
- Order: Customer's request to the Seller specifying the Product(s) they wish to purchase.
- Customer Account: Customer identification space allowing them to place an Order.
- Data: All personal information communicated by the Customer and collected by the Seller during the Order for sales purposes.nn
- Parties: The Seller and the Customer are both Parties to the sales contract concluded via the Website, within the meaning of the General Terms and Conditions of Sale.nn
- Website: The Seller's Website, offering Products for sale and through which Orders are placed, namely: https://lagrange.fr/nn
- Seller: The company LAGRANGE SAS defined above offering the online sale of Products through its Website.
ARTICLE 2. SCOPE OF APPLICATION
These General Terms and Conditions of Sale ("GTC") apply to all sales concluded by LAGRANGE with its internet customers (hereinafter "the Customers") through the Website, regardless of the country from which the Customer accesses the Website. By using the Website, the Customer confirms having read and accepted these GTC.
These General Terms and Conditions of Sale prevail over all other general or specific conditions not expressly agreed to by LAGRANGE prior to the Order.
The validation of the Order on the Website entails the unconditional acceptance of these General Terms and Conditions of Sale in their version in force on that date and the conclusion of a binding contract (hereinafter "Contract"). Any deviation from or clause contrary to these General Terms and Conditions of Sale will only be valid if it has been previously negotiated and accepted in writing by LAGRANGE.
The Contract determines the rights and obligations of LAGRANGE and the Customers (together "the Parties", individually "the Party") in the context of the various methods of selling the Products. The provisions of the Contract are exclusive of all others. They cancel and replace all proposals, agreements or protocols and prevail over all other communications between the Parties, relating to the subject matter of the Contract, made or not during its execution.
Orders are also placed in accordance with the Protection and collection of personal data conducted by LAGRANGE. The Customer can review the Personal Data Collection and Confidentiality Policy via the Website.
These Terms and Conditions may evolve, and any purchase implies acceptance of the latest Terms and Conditions in force at the time of purchase. LAGRANGE reserves the right to adapt or modify these Terms and Conditions at any time, which will be applicable on the day of the Order placed by the Customer. The Customer is invited to read the Terms and Conditions in force during each Order placement.
ARTICLE 3. PRE-CONTRACTUAL INFORMATION
The Customer acknowledges having received communication before Order validation on the Website, in a legible and comprehensible manner, of these General Terms and Conditions of Sale and all legal information, particularly information regarding:
- The essential characteristics of the Products,
- The price of Products and additional fees
- The date or deadline by which LAGRANGE can deliver the Products, subject to the provisions of Article 6 of these General Terms and Conditions of Sale,
- Information regarding LAGRANGE's identity, postal address, telephone and electronic contact details,
- The existence and implementation terms of legal warranties, particularly the legal warranty of conformity and the legal warranty against hidden defects, and any commercial warranties
- The possibility of resorting to conventional mediation in case of dispute under the conditions provided by the Consumer Code,
- The Customer's potential right of withdrawal, its conditions, the deadline and methods for exercising this right, as well as the standard withdrawal form.
ARTICLE 4. ORDERS
4.1 GENERAL TERMS OF USE OF THE WEBSITE
The Website has been set up to allow the presentation of its products and, where applicable, the placement of Orders by Customers. When placing an Order, the Customer has the option to create a Customer Account or proceed with an instant Order.
To do this, the Customer must fill out the form providing information relating to their identity, including:
- Last name and first name;
- A precise address, which will be the default delivery address;
- An email address;
- An operational phone number.
The Customer is responsible for the information provided during the Order process, particularly the specified delivery address. LAGRANGE cannot be held responsible for shipping damage related to an incorrectly provided address, and return shipping costs will be charged to the Customer. The Customer must be 18 years of age or older to place an Order.
Customers who do not wish to be subject to commercial prospecting by telephone can register free of charge on the telephone canvassing opposition list, Bloctel (www.bloctel.gouv.fr).
In the case where the Customer has created a Customer Account and fills out the form with the above information, the Customer determines a password associated with their email address, which they are responsible for keeping and maintaining strictly confidential. LAGRANGE cannot be held responsible, without fault on its part, for the use of the Customer Account by a third party.
For any order, the Customer will be invited, if applicable, to connect to their Customer Account. In case of forgetfulness, the Customer can reset their password. The Customer's past orders will remain recorded in this space. The Customer will also be able to access electronic messages exchanged with LAGRANGE.
The Customer can modify their personal information at any time by logging into their Customer Account.
During the order process, a virtual cart allows the Customer to know (i) all the Products selected for purchase, (ii) the details of the prices related to these Products and their Order. After validating the order, the Customer receives order details at the email address provided in the Customer Account (Product(s) ordered, total order amount, payment made or due, estimated waiting time, ...).
They can also access their Order history on their Customer Account. The Customer Account allows the Customer to contact LAGRANGE for any complaints, questions, ...
The Customer can also contact LAGRANGE directly through the Contact form on the Website.
The Customer agrees to use the Website and their Customer Account solely for the purpose of potentially purchasing Products.
4.2 ORDER PLACEMENT
The Customer logs into their Customer Account, or if applicable makes an instant order, and selects on the Website the Product(s) they wish to purchase, in the desired quantity within the limit of available stock.
The prices displayed on the Website are the applicable prices in effect at the time of the Customer's Order. After placing the order, the price is firm and cannot be modified.
The Customer can, at any time and before validation for payment, review their Order to know its content by consulting their virtual cart. Through this means, the Customer can make any useful modification to their Order, by adding or removing Products, until its validation.
The Customer is required to indicate the delivery address for the Order, which will be carried out according to the terms provided in Article 6 of these General Terms and Conditions of Sale. At the same time, they specify the payment terms for the price, according to the terms provided in Article 5.
Products are available in the online catalog at Lagrange.fr with a button allowing addition to the cart. The photographs, texts, graphics, and technical sheets are the property of LAGRANGE. Due to web constraints - particularly the low resolution of images and colors that may be altered by the screen - we cannot be held responsible for minor differences between the contractual product and the delivered product.
The availability of Products is visible on the product pages through the mentions "In stock" or "Temporarily out of stock". In case of numerous simultaneous orders, an unreported stock shortage may occur. The unavailability of a Product due to a stock shortage or its removal from the catalog will not result in any cancellation of the overall order, but only of the mentioned item.
Order validation implies that the Customer has previously read and accepted the GTC, and has full legal capacity to do so. The Order is firm upon validation. The Customer is responsible for the information provided during the placement of their Order once validated.
LAGRANGE processes the Customer's Order acceptance based on available stock.
4.3 ORDER MODIFICATION
If your cart on the Lagrange.fr website is not validated: it is possible to modify the quantity of items or remove items directly in your cart. You can add new Products by continuing to browse, your cart is automatically saved.
In the case of a validated cart (payment completed and receipt of an order confirmation email), the Order can no longer be modified. If your Order has not yet been prepared, you can call customer service to cancel your Order and place a new one with the desired items. If your Order is being prepared by our logistics service or has been shipped, the Order can no longer be modified. We advise you to refuse the package upon delivery if you wish to completely modify your Order. If you wish to cancel only part of your Order, receive the package and exercise your right of withdrawal. This will be refunded upon receipt and verification of the Products in our warehouses.
4.4 ORDER VALIDATION
The validation of an Order takes place after the validation of the cart, the choice of delivery method and address, verification of the Order summary, acceptance of the Terms and Conditions, choice of payment method, and validation of the payment method.
You will then receive a confirmation of your Order on the screen as well as via email. If you have not received an email, please check your spam folder and make sure that the bank payment has been completed. You will then receive notifications as soon as the Order is being prepared, and when the Products are shipped.
Proof of electronic communications, Orders, and payments made by Customers may be provided by information contained in LAGRANGE's computer records. The Customer acknowledges the validity and probative force of electronic exchanges and records kept by LAGRANGE and admits that these elements receive the same probative force as a handwritten signed document under Law No. 2000-230 of March 13, 2000, adapting the law of evidence to information technologies and relating to electronic signatures.
In accordance with Article L. 213-1 of the Consumer Code, LAGRANGE archives electronic contracts for amounts exceeding 120 euros for a period of ten years from the delivery of Products. The Customer can obtain a copy of their contract by contacting our consumer service: conso@lagrange.fr
A detailed invoice is sent by LAGRANGE to the Customer upon delivery of the Product(s) by email and made available in their customer area via the "my account" space.
ARTICLE 5. FINANCIAL CONDITIONS
5.1. PRICE DETERMINATION
The prices of Products distributed by LAGRANGE are those displayed on the Website. Prices expressed in euros are inclusive of all taxes (VAT included) including eco-contribution, excluding possible shipping costs. Consequently, any change in the applicable VAT will be reflected in the price of the Products. They take into account any applicable reductions on the day of the Order.
The prices displayed on the Website are current and subject to change at any time, any price modification cannot in any way engage LAGRANGE's responsibility towards the Customer. The price used for refund purposes will be the one recorded in the customer order. However, it is expressly reminded that the placement of the Order by the Customer makes the price firm.
5.2. PAYMENT TERMS
The Customer proceeds with the payment of the Order in cash payment. This payment can be made by bank transfer or by installment payment via Oney Bank. If the payment is received while the Product is out of stock or unavailable, LAGRANGE commits to offer the customer a Product similar to the Customer's expectations. Failing that, the Customer will be refunded the full amount charged.
In case of late payment, the shipment of the Order will be suspended, and if no payment has been recorded after the expiration of a fifteen-day period, LAGRANGE may cancel the Product Order.
Payment in full on the day of the order:
Payment is required immediately upon Order, by credit card. Payments are fully secured through Payplug's SSL and 3-D Secure protocol (Banque Populaire). This protocol aims to identify the cardholder to limit fraudulent card use. You may be asked to confirm the purchase through a code sent to your mobile phone or through a secret question. This protocol may reject your payment if the cardholder authentication has not been validated. We invite you to contact your bank to proceed with the payment in such cases.
After verification of this information, the payment of the Order amount is immediate and the Order is validated. In case of rejected payment or transaction failure, the Order is automatically canceled.
Installment payment via Oney:
Payment for your Order in 3 or 4 installments by credit card from €100 of purchases up to €3000 with Oney Bank. Our partner Oney Bank offers you a financing solution called 3x 4x Oney, which allows you to pay for your purchases in 3 or 4 installments with your credit card. Oney Bank's general terms and conditions apply to this payment method. Oney's legal notices are accessible here.
ARTICLE 6. PRODUCT DELIVERY
6.1. DELIVERY CONDITIONS
LAGRANGE commits to fulfilling Customer Orders to the best of its ability and providing deliveries as quickly as possible, subject to the Customer placing Orders according to the terms set out in the General Terms and Conditions of Sale.
Delivery charges may be billed additionally. Delivery to Colissimo pickup points is free for any order over €50 including VAT. Below this amount and/or if the Customer chooses a different delivery method (Colissimo home delivery or Chronopost express home delivery), delivery charges are set according to the order amount as mentioned below.
All deliveries are made in metropolitan France and Belgium, no delivery can be made to the French overseas departments and territories, other European countries, or internationally. PO box addresses and APO military addresses are not accepted.
| Delivery method | Deadlines | Amount including VAT of the order |
Shipping costs including tax according to destination | |||
|---|---|---|---|---|---|---|
| France1 | Belgium | Germany | Netherlands | |||
| Pickup point delivery Colissimo |
3 to 5 Business days | < €50 | €4.99 | €6.99 | €8.99 | €8.99 |
| > €50 | FREE | FREE | FREE | FREE | ||
| Home delivery Colissimo |
3 to 5 Business days | < €50 | €6.99 | €9.99 | €11.99 | €11.99 |
| > €50 | €1.99 | €3.99 | 5.99€ | 5.99€ | ||
| Express delivery to pickup point Chronopost |
1 Business day(2) | < €50 | €6.99 | Not available | Not available | Not available |
| > €50 | €1.99 | |||||
| Express home delivery Chronopost |
1 Business day(2)(3) | < €50 | €11.99 | €14.99 | €16.99 | €16.99 |
| > €50 | €6.99 | €9.99 | €11.99 | €11.99 | ||
(1) Metropolitan France only.
(2) Subject to an order placed before 11am.
(3) Extended to 2 business days for international deliveries (Belgium, Germany, Netherlands).
Products from the same Order are generally grouped together but may be subject to being split into several shipments due to logistical constraints (product size, delivery time, geographical location of warehouses, etc.). This splitting of the Order will not result in additional costs to the Customer.
LAGRANGE makes its best efforts to deliver Orders within the delivery times indicated on the Website when placing the Order. The indicated delivery time starts from the date of availability of the Products as mentioned in each Product sheet.
The Customer's attention is drawn to the fact that if the Product is received by a third party (building concierge, reception desk at workplace...), they receive it in the name and on behalf of the Customer. It is therefore the Customer's responsibility to ask this third party to be vigilant about following the usual precautions and remind them to take the same care with the received Product(s) as if they were personally the recipient.
In case of absence at reception or if the nature of the address was not indicated at the time of order, LAGRANGE reserves the right to deliver to the Customer again subject to possible additional costs to be borne by the Customer.
In any case, delivery within the specified timeframe can only occur if the Customer is up to date with their obligations, in accordance with the provisions of Article 5 of these General Terms and Conditions of Sale.
Similarly, redelivery fees will be due by the Customer in case of an incorrect address provided during the Order.
6.2. DELIVERY DELAY
The Customer is invited to report any delay by contacting LAGRANGE's customer service via the Website.
However, the Customer expressly acknowledges that under no circumstances can LAGRANGE be held responsible for non-compliance with announced delivery times (non-performance or delay in performance) in the event of circumstances beyond its control and/or resulting from the actions of a third party or a case of force majeure.
Force majeure is understood as any facts or circumstances beyond the control of the parties that cannot be prevented by them, despite all reasonable possible efforts. The following events are considered cases of force majeure or unforeseen circumstances, without being limited to them: blockage of transportation or supply means, border closures, customs retention, natural disasters, earthquakes, fires, storms, floods, lightning, shutdown of telecommunication networks or difficulties specific to external telecommunication networks to Customers, war, internal strike, transportation interruption, lack of raw materials, or any serious accident stopping or reducing manufacturing.
In the event of the occurrence of one of the aforementioned events, the Party invoking it must inform the other of its occurrence or disappearance. The Parties will examine together the conditions under which the execution of the contract can be continued. In the event of force majeure lasting more than three months, the Party subject to force majeure is authorized to terminate the Contract by notification delivered to the other Party, by registered letter with acknowledgment of receipt.
Force majeure cannot be invoked to prevent or delay the execution of an obligation to pay.
Delivery delays cannot justify goods refusal, Order cancellation, or delay compensation except in accordance with the applicable legal framework.
6.3. RECEIPT OF PRODUCTS
Upon delivery of the Product(s), the Customer must proceed with legal receipt. They are informed that taking possession of the Product transfers the risks. Therefore, LAGRANGE invites the Customer to verify (or have verified by the authorized representative who receives) the apparent condition of the Product(s) at delivery, before signing the delivery note, in accordance with DGCCRF recommendations.nn
At the slightest problem upon receipt, it is essential that the Customer either refuses the Product(s) or keeps the Product(s) in the condition in which it/they was/were delivered (including accessories, manuals, packaging, and over-packaging).
It is essential that the Customer clearly and precisely indicates any relevant reservations on the delivery note, in accordance with the recommendations of the DGCCRF.
The Customer is similarly required to verify, before signing the delivery note, that their Order is complete.
The Customer must therefore refuse the package from the carrier in case of damage, missing items, or non-conformity. These reservations must be confirmed to the carrier by Registered Letter with Acknowledgment of Receipt within a maximum period of 48 hours. A copy of this letter must be sent to LAGRANGE within the same timeframe. Failure to complete these formalities results in the recipient losing all recourse against the carrier and makes any subsequent claim against LAGRANGE inadmissible.nn
If the delivered Product(s) do not correspond to the Order, the Customer is required to return the delivered Order, duly accompanied by the invoice. The costs related to this return are borne by LAGRANGE subject to the provisions of these General Terms and Conditions of Sale. The Product(s) must be new, intact, and returned in their original packaging. It will be the Customer's responsibility to inform LAGRANGE and provide by any means the reality of the defects or anomalies noted.
The Customer is reminded that if the carrier did not allow them to check the condition of the package, they must inform the carrier by registered letter of any defects found. In any case, the Customer is reminded that the mention "subject to unpacking" has no legal value and does not allow them to establish that the damages existed.
ARTICLE 7. RETURN OF PRODUCTS
Any potential return can only be made with the prior written agreement of LAGRANGE, with the Products being in perfect condition, in their original packaging and showing no signs of damage or use. LAGRANGE reserves the right to refuse any return of Products improperly returned and will bill the Customer for the return shipping costs without this agreement.
7.1. RIGHT OF WITHDRAWAL FOR CONSUMER CUSTOMERS
For Orders placed on the Website, in accordance with the provisions of the Consumer Code, the consumer Customer has a period of 14 clear days to exercise their right of withdrawal without having to justify reasons or pay penalties, with the exception of return shipping costs which are not covered by LAGRANGE.
A withdrawal form is made available to the Customer in appendix 2 of these GTC.
The period starts from the receipt of the goods. The right of withdrawal can be exercised by contacting LAGRANGE in writing at conso@lagrange.fr, who will provide the return procedure. It is necessary to wait for the validation of our services before proceeding with the return of the Products. Products must be returned in their original condition with packaging, accessories, and manuals intact so that they can be resold as new. Otherwise, the refund may be reduced. The invoice available on the Website must be included.
Only the price of the Product(s) purchased and standard delivery costs are refunded; return shipping costs always remain the responsibility of the Customer.
7.2. OTHER SCENARIOS
Outside of the withdrawal period, the Product cannot be returned except for manufacturing defects in accordance with our general warranty conditions.
Thus, any Product that has been subject to reservation upon receipt must be returned to LAGRANGE by the Customer within 7 days of receipt and in its original condition. Return costs are borne by LAGRANGE.
When the Customer has demonstrated the existence of hidden defects in the Product, or a defect covered by the Customer's legal warranty, it may be returned after acceptance by LAGRANGE. The return costs will then be borne by the Customer. Repair will also be due for direct, personal, and certain damages resulting from Product defects.
To do this, the Customer contacts LAGRANGE, which will inform them of the steps and timeframes to proceed with (i) an exchange or (ii) a repair or (iii) a refund. Replacement or repair is carried out as soon as possible.
After-sales service is only offered subject to compliance with the provisions herein.
The customer can obtain any additional information by contacting customer service:
- By email: conso@lagrange.fr
- By phone: 04 78 86 40 40
- By mail: Lagrange, Customer Service: 17 Chemin de la Plaine, 69390, Vourles, France.
ARTICLE 8. PROTECTION OF PERSONAL DATA
LAGRANGE SAS and its service providers protect user data and have implemented procedures that meet the expectations of transparency and the right to be forgotten integrated into the General Data Protection Regulation. All of LAGRANGE's commitments regarding data protection can be consulted at this link.
For proper execution of the Order, the Customer provides information relating to their identity and personal Data. This Data constitutes personal data within the meaning of law n°78-17 of January 6, 1978, modified by law n°2004-801 of August 6, 2004, and the General Data Protection Regulation. They acknowledge being solely responsible for the processing established in this regard.
LAGRANGE commits to comply with current legislation relating to the protection of privacy with regard to automated processing of personal data.
In accordance with applicable law, the Customer has the rights of access, rectification, and deletion of Data, as well as the right to refuse processing, to request a limitation of processing, and finally the right to data portability of personal data concerning them, which they can exercise directly with LAGRANGE. The Customer may require that information concerning them which is incorrect, outdated, or incomplete, or whose collection or use, communication is prohibited, be modified, completed, clarified, or deleted.
To exercise their rights, it is sufficient to write to LAGRANGE at the following email address: conso@lagrange.fr.
The Customer is informed of their right to contact the National Commission for Information Technology and Civil Liberties (CNIL) at any time, particularly in case of disputes regarding the application of these terms.
ARTICLE 9. RETENTION OF TITLE
Notwithstanding any clause to the contrary, LAGRANGE sells under retention of title and without any exception all Products it markets. This clause constitutes, in all its provisions, an essential condition without which LAGRANGE would not have contracted with the Customer.
LAGRANGE remains the owner of any delivered goods until full payment of all amounts due, corresponding to the effective receipt of all amounts owed by LAGRANGE.
It is therefore prohibited for the Customer to dispose of the goods for resale, transform them or modify their nature. LAGRANGE must be immediately informed of any seizure or other infringement of these rights.
ARTICLE 10. AFTER-SALES SERVICE – WARRANTY
LAGRANGE commits to ensuring that the delivered Products comply with legal and regulatory obligations and with current French and European standards.
LAGRANGE is bound by a legal guarantee of conformity towards the Consumer, under the conditions provided by the Consumer Code, and a legal guarantee for hidden defects under the conditions provided by the Civil Code.
10.1. LEGAL WARRANTY
- Legal guarantee of conformity
In accordance with the provisions of Articles L. 217-4 and following of the Consumer Code, the consumer Customer benefits from a legal guarantee of conformity (See Appendix 1).
In accordance with the provisions of Article L. 217-7 of the Consumer Code, conformity defects that appear within twenty-four (24) months from the delivery of the Product are presumed to have existed at the time of delivery. For second-hand products, this presumption is reduced to twelve (12) months.
The Customer is free to choose between Product repair or replacement, subject to applicable legal conditions in this matter.
- Hidden defects warranty
The action for conformity guarantee is not exclusive of the action for guarantee against hidden defects, available to any customer under the Civil Code. It covers any defect in material, design, or manufacture affecting the product and making it unfit for its intended use.
10.2. COMMERCIAL WARRANTY
According to LAGRANGE's after-sales service charter, the warranty granted by LAGRANGE to Customers residing in metropolitan France is 2 years from the date of purchase certified by the invoice date issued in France. An additional year of warranty may be applied if the request was made via the warranty extension form available on Lagrange.fr.nn
To benefit from an additional year of warranty free of charge, register on the Lagrange Website (www.lagrange.fr). The warranty covers parts and labor, manufacturing defects, and return shipping (outbound shipping is at the Customer's expense). Excluded from the warranty are: damage resulting from misuse or non-compliance with the instructions for use, and breakage due to dropping.
This warranty applies to domestic use only, not to professional or semi-professional uses. The 2-year warranty or +1 year warranty is valid only for people residing and having made their purchase in metropolitan France, Monaco or Belgium.
The Customer is prohibited from intervening themselves or having a third party intervene to remedy the defect. Such intervention is exclusive of warranty coverage.
ARTICLE 11. ENVIRONMENTAL PROTECTION
To preserve our environment and health, the disposal of electrical appliances at the end of their life must follow specific rules and requires everyone's involvement, whether supplier or user. For this reason, your appliance, as indicated by the symbol on its nameplate, must never be thrown into public or private household waste bins.
When disposing of it, it is your responsibility to deposit your device at a designated public collection center for the recycling of electrical or electronic equipment. For information on collection centers and recycling of discarded devices, please contact your local authorities, household waste collection services, or the store where you purchased your device.
Under European regulations from 2003, when you purchase an item on our Website, you participate in financing the collection, reuse, and recycling of your old device by paying an EEE (Electrical and Electronic Equipment) eco-contribution. This eco-contribution is included in the product price and is entirely transferred to eco-organizations approved by public authorities to manage the specific collection and recycling chain for EEE. The amount of the eco-contribution is calculated by these eco-organizations and varies according to the devices and treatment methods.
The company LAGRANGE (SIRET 95551324700036) is identified in the register of producers of the EEE (Electrical & Electronic Equipment) sector, in application of Article L.541-10-13 of the Environmental Code. Its unique identifier assigned by the Agency for Environment and Energy Management (ADEME) is as follows: FR001394_05GEBU. This identifier certifies its compliance with regard to its obligation to register in the register of producers of Electrical and Electronic Equipment and to make its declarations of market placement to ECOSYSTEM. The company Lagrange is also subject to the principle of Extended Producer Responsibility (EPR) for the "Packaging" sector. As such, it is registered with CITEO under the unique identifier FR211075_01MVZF.
ARTICLE 12. LIABILITY
The liability of LAGRANGE cannot be invoked in case of misuse of the appliances, particularly in an industrial or commercial context. It is limited to the repair of damages for which proof and causal link are provided by the buyer.
LAGRANGE cannot be held responsible for normal wear and tear of the Product. Similarly, the consequences of negligence, lack of maintenance or supervision, causing damage to the Customer cannot be compensated by LAGRANGE.
In any case, LAGRANGE cannot be held liable when the damage results from a fact independent of its will, resulting from the Customer, a third party, or force majeure.
LAGRANGE is not responsible for temporary unavailability of the Website due to technical maintenance, a problem, or a cyber attack. To ensure the proper functioning and management of its Website, LAGRANGE reserves the right to suspend or interrupt access, make any necessary modifications for optimal management of the Website, and delete or modify information to remain compliant with current standards.
Some of the services offered by LAGRANGE are accessible through third-party applications, websites, and services ("Third-Party Applications"). These Third-Party Applications may have their own terms of use and privacy policies, which will govern the use of these Third-Party Applications. LAGRANGE does not endorse and is not responsible for the behavior, features, or content of any Third-Party Application or any transaction that the Customer may enter into with the provider of these Applications.
ARTICLE 13. INTELLECTUAL PROPERTY
The photos, technical documents, and any element communicated by LAGRANGE are reserved for it, as the sole owner of the intellectual property rights. All elements contained on the Website are also covered by intellectual property rights, belonging solely to LAGRANGE.
The Customer acknowledges that no right to use or reproduce these rights is conferred upon them. The Customer will not make any misuse of these rights. In particular, they agree not to alter these rights, nor to make improper use of them that would discredit or devalue them.
ARTICLE 14. DISPUTE RESOLUTION AND APPLICABLE LAW
The contract is governed by French law.
The parties agree to do their best to amicably resolve any disagreements that may result from the interpretation, execution, or termination of the relationship. Thus, in case of dispute or complaint, the Customer will first contact LAGRANGE to obtain an amicable solution using the following contact details: conso@lagrange.fr or at the following address: 17 Chemin de la Plaine, ZA Les Plattes CS 30228, 69390 Vourles (France)
14.1. DISPUTES WITH CONSUMERS
The Customer is expressly reminded that they have the right to use free conventional mediation to seek an amicable resolution of any dispute with LAGRANGE, in accordance with Articles L. 612-1 of the Consumer Code.
The Customer may thus resort to mediation through the Consumer Mediation Center of Justice Conciliators, whose contact details are mentioned below: https://www.cm2c.net/contact.php
In this case, the Parties remain free to accept or refuse mediation, as well as, in the event of mediation, to accept or refuse the solution proposed by the mediator.
In accordance with Article L. 612-2 of the Consumer Code, the Customer must, however, justify having previously attempted to resolve their dispute directly with LAGRANGE through a written complaint, sent by postal mail or email.
The Customer also has the possibility to file a complaint via the Online Dispute Resolution Website (called "ODR" platform) accessible through the following link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=FRnn
The Parties remain free at any time to terminate the mediation process. In the absence of an agreement with LAGRANGE or in case of failure of mediation, the competent jurisdiction will be that designated in application of the rules of common law.
14.2. DISPUTES WITH OTHER CUSTOMERS
The Parties commit in good faith to do everything possible to amicably resolve any difficulties related to the formation, interpretation, and execution of the contract.
IN THE EVENT THAT THEY CANNOT REACH AN AGREEMENT, ALL DISPUTES RELATING TO THE FORMATION, INTERPRETATION, EXECUTION AND TERMINATION OF THE CONTRACT WILL BE SETTLED BY THE COMMERCIAL COURT OF LYON, INCLUDING IN CASES OF SUMMARY PROCEEDINGS, IMPLEADER, OR MULTIPLE DEFENDANTS.
ARTICLE 15. TOLERANCE
The fact that one of the Parties does not invoke, at a given time, any of the provisions of this Contract, cannot be interpreted as a waiver of the right to invoke any of these provisions later.
ARTICLE 16. PARTIAL INVALIDITY
The possible cancellation of one or more clauses of this Contract by a court decision or by mutual agreement between the Parties shall not affect its other provisions, which will continue to produce their full effect insofar as the general economy of this agreement can be preserved.
In the event that the execution of one or more clauses of this Contract is rendered impossible due to its cancellation, the Parties will attempt to come together to establish a new clause whose spirit and letter will be as close as possible to the old clause, with the other stipulations of this Contract remaining in force.
Failing this or if the general economy of this agreement is fundamentally disrupted, the Parties may, by mutual agreement formalized in writing, declare the cancellation of this Contract in its entirety.
Terms updated on October 30, 2024.