Lagrange pays special attention to protecting your privacy. When you use our products or services and interact with us, certain personal information may be collected and processed. Our policy aims to inform you transparently about how we manage this personal data and to ensure our commitment to respecting your privacy.
What data is processed?
Lagrange pays special attention to protecting your privacy. When you use our products or services and interact with us, certain personal information may be collected and processed. Our policy aims to inform you transparently about how we manage this personal data and to ensure our commitment to respecting your privacy.
To ensure compliance with the principles of relevance and minimization, Lagrange only collects information strictly necessary for the objectives defined below.
The personal data we process may include:
- Identity data: your last name, first name, date of birth and title;
- Contact information: your billing and/or delivery address, email and phone number;
- Correspondence data: exchanges between you and Lagrange, such as emails and letters;
- Payment data: payment information;
- Product and service data: details of products and services you have purchased;
- Account data: identifier, password, orders, comments and survey responses;
- Usage data: information related to the use of our websites, including your shopping cart content;
- Technical data: IP address, connection data, browser type;
- Marketing and communication data: communication and marketing preferences.
This information is collected directly from you, generally voluntarily. However, in some cases, Lagrange may be legally required to collect and process certain personal data to comply with legal or contractual requirements necessary for the conclusion of a contract. Thus, refusing to provide this data may prevent us from finalizing a sale or offering you certain services.
Who can access your data?
Your personal data is accessible to Lagrange teams, based on their need for processing your request. In accordance with data protection regulations, certain third parties may also process your information, including:
- Technical providers: for example, hosting providers or software suppliers;
- Marketing service providers: such as communication agencies, review collection services;
- Logistics providers: such as logistics and transport partners;
- Professional advisors: auditors, lawyers, accountants, insurers or banks.
Finally, we may be required to share certain information with legal entities, courts, governmental authorities, tax or regulatory authorities, and other authorized entities.
When these third parties are located outside your country of residence, they are generally in the European Economic Area (EEA) or in countries offering adequate protection of personal data. Lagrange always ensures appropriate safeguards are in place, such as the European Commission's "standard contractual clauses", for optimal data security (more information available here).
How long is this data retained?
Your personal data is retained only for the time necessary to achieve the purposes for which it was collected, taking into account applicable legal prescription periods. To determine this duration, we evaluate several elements: the quantity and sensitivity of the data, potential associated risks, processing objectives, and current legal obligations.
In some cases, your personal data may be anonymized for research or statistical purposes. Once anonymized, this data is no longer directly or indirectly associated with you and can therefore be used without time limit.
Data useful for product warranty and commercial follow-up is retained as long as necessary to ensure optimal service and effectively respond to your requests.
You have the right to modify your data or request its deletion at any time. However, deleting certain data may result in the termination of certain associated services, including the warranty of your devices.
The choice is yours
Depending on your preferences and if you have agreed to receive our communications, we may send you promotional offers and commercial information that might interest you about Lagrange products and services. These messages may be transmitted by mail, email, SMS, or push notifications, and may include offers from our partners when relevant. You retain the right to unsubscribe from these marketing communications at any time.
What are your rights?
You have several rights concerning the processing of your personal data:
- Right of access: you can request to view the personal data we hold about you.
- Right to rectification: you can request the correction of inaccurate or outdated data concerning you.
- Right to erasure: in certain situations, you can request the deletion of your personal data.
- Right to object: in certain cases, you have the ability to object to the processing of your personal data.
- Right to restriction: in specific situations, you can request a limitation on the processing of your data, for example, if you contest their accuracy or have objected to processing.
- Right to data portability: you can request that your personal data be provided in a machine-readable format, particularly when processing is automated and based on a contract or your consent.
- Right to withdraw consent: when processing is based on your consent, you can withdraw it at any time, without affecting the legality of processing carried out before withdrawal.
You also have the ability to set guidelines regarding the management of your data after your death.
Finally, if you believe that a problem has occurred regarding the use of your personal data, you can file a complaint with the supervisory authority in your country of residence.
To exercise any of these rights, please consult the contact section below.
Have a question? Contact us!
You can exercise your rights directly from your account or by accessing the "Contact" section of our site. You can also contact our customer service via the dedicated form.
Cookies
Cookie Management
While browsing our site/application, certain cookies may be stored on your device, whether it's a computer, tablet, or smartphone.
The use of cookies on our site requires your prior and explicit consent. An information banner allows you to accept or refuse these cookies after being informed of their purpose.
If you consent to their use, cookies will be managed according to this policy. If you refuse, you can disable them by following the steps described in the "How to disable optional cookies" section.
What is a Cookie?
A cookie is a file that allows identification of your device, remembers your preferences and collects technical data about your browsing.
Cookies help us recognize your browser or device, save your preferences, offer specific features, and collect information about your interactions with our site, content, and communications.
We may also use similar technologies such as web beacons to track your use of our site and know which pages were visited.
Types of Cookies Used
- Essential cookies: These cookies are essential for the proper functioning of our site. They ensure the accessibility of certain functions and improve your browsing experience. Although they can be disabled via your browser, this deactivation may limit certain site functionalities.
- Audience measurement cookies: Used to analyze the performance of our content and optimize our site, these cookies help us better understand site usage. For example, we use Google Analytics for this analysis. You can consult Google's privacy policy at the following address: https://policies.google.com/technologies/partner-sites.
- Advertising cookies: These cookies are used to offer you advertisements tailored to your interests, whether on our site or elsewhere on the Internet, including social networks. They also help limit advertising frequency.
How to disable optional Cookies?
During your first visit to our site, a banner informs you about the use of cookies and invites you to set your preferences.
At any time, you can manage these preferences via our cookie manager accessible from each page of the site. You can also refuse optional third-party cookies through your browser settings.