Lagrange takes the protection of your privacy seriously. When you use our products or services and interact with us, certain personal information may be collected and processed. Our policy aims to inform you transparently about how we handle this personal data and to ensure our commitment to respecting your privacy.
What data is processed?
Lagrange pays close attention to protecting your privacy. When you use our products or services and interact with us, certain personal information may be collected and processed. Our policy aims to inform you transparently about how we handle this personal data and to ensure our commitment to respecting your privacy.
To ensure compliance with the principle of relevance and data minimization, Lagrange only collects information strictly necessary for the defined purposes below.
The personal data we process may include:
- Identity Data: your name, first name, date of birth, and title;
- Contact Data: your billing and/or shipping address, email, and phone number;
- Correspondence Data: exchanges between you and Lagrange, such as emails and letters;
- Payment Data: payment information;
- Product and Service Data: details of the products and services you have purchased;
- Account Data: login, password, orders, comments, and survey responses;
- Usage Data: information related to your use of our websites, including cart content;
- Technical Data: IP address, connection data, browser type;
- Marketing and Communication Data: communication and marketing preferences.
This information is collected directly from you, generally on a voluntary basis. However, in some cases, Lagrange may be legally required to collect and process certain personal data to comply with legal or contractual requirements necessary to conclude a contract. Refusal to provide such data may prevent us from completing a sale or offering certain services.
Who has access to your data?
Your personal data is accessible to Lagrange teams, depending on their need to process your request. In accordance with data protection regulations, certain third parties may also process your information, including:
- Technical Providers: such as hosting providers or software vendors;
- Marketing Service Providers: such as communication agencies, review collection services;
- Logistics Providers: including logistics and transport partners;
- Professional Advisors: auditors, lawyers, accountants, insurers, or banks.
Finally, we may be required to share certain information with legal bodies, courts, government authorities, tax or regulatory authorities, and other authorized entities.
When these third parties are located outside your country of residence, they are generally within the European Economic Area (EEA) or in countries that provide adequate personal data protection. Lagrange always ensures appropriate safeguards, such as the European Commission’s "Standard Contractual Clauses," to ensure optimal data security (more information available here).
How long is this data retained?
Your personal data is retained only for the period necessary to fulfill the purposes for which it was collected, taking into account applicable legal retention periods. To determine this duration, we evaluate several factors: the quantity and sensitivity of the data, potential associated risks, processing objectives, and applicable legal obligations.
In some cases, your personal data may be anonymized to serve research or statistical purposes. Once anonymized, this data is no longer directly or indirectly linked to you and can therefore be used indefinitely.
Data required for product warranties and customer service support is retained for as long as necessary to provide you with optimal service and respond effectively to your requests.
You have the right to modify your data or request its deletion at any time. However, deleting certain data may result in the cessation of certain associated services, including product warranties.
The choice is yours
According to your preferences, and if you have opted to receive our communications, we may send you promotional offers and commercial information on Lagrange products and services that may interest you. These messages may be sent by post, email, SMS, or push notifications and may include offers from our partners where relevant. You retain the right to unsubscribe from these marketing communications at any time.
What are your rights?
You have several rights regarding the processing of your personal data:
- Right of access: you may request to view the personal data we hold about you.
- Right of rectification: you can request the correction of inaccurate or outdated data concerning you.
- Right to erasure: in certain situations, you may request the deletion of your personal data.
- Right to object: in certain cases, you have the option to object to the processing of your personal data.
- Right to restriction: in specific situations, you may request to restrict the processing of your data, for example, if you dispute its accuracy or have objected to processing.
- Right to data portability: you can request your personal data in a machine-readable format, especially where processing is automated and based on a contract or your consent.
- Right to withdraw consent: when processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.
You may also set directives on how your data should be managed after your death.
Lastly, if you believe an issue has arisen concerning the use of your personal data, you may lodge a complaint with the supervisory authority in your country of residence.
To exercise any of these rights, please refer to the contact section below.
Have a question? Contact us!
You can exercise your rights directly from your account or by accessing the "Contact" section on our site. You may also contact our customer service team via the dedicated form.
Cookies
Cookie management
While browsing our website/application, certain cookies may be stored on your device, whether it be a computer, tablet, or smartphone.
The use of cookies on our site requires your prior and explicit consent. An information banner allows you to accept or decline these cookies after reviewing their purpose.
If you consent to their use, cookies will be managed according to this policy. If you refuse, you can disable them by following the steps outlined in the "How to disable optional cookies" section.
What is a Cookie?
A cookie is a file that allows your device to be identified, preferences to be saved, and technical data about your browsing to be collected.
Cookies help us recognize your browser or device, save your preferences, provide specific functionalities, and collect information about your interactions with our site, content, and communications.
We may also use similar technologies, like web beacons, to monitor your use of our site and learn which pages you visit.
Types of Cookies Used
- Essential cookies: These cookies are crucial for our site’s proper functioning. They ensure accessibility of certain functions and enhance your browsing experience. Although you can disable them through your browser, doing so may limit some site functionalities.
- Audience measurement cookies: Used to analyze the performance of our content and optimize our site, these cookies help us better understand how our site is used. For example, we use Google Analytics for this analysis. You can review Google’s privacy policy at: https://policies.google.com/technologies/partner-sites.
- Advertising cookies: These cookies are used to provide you with ads tailored to your interests, whether on our site or elsewhere on the Internet, including on social media. They also help limit the frequency of advertisements.
How to disable optional cookies?
During your first visit to our site, a banner will inform you about the use of cookies and invite you to set your preferences.
At any time, you can manage these preferences through our cookie manager accessible from any page on the site. You may also decline third-party optional cookies via your browser settings.