PREAMBLE
These general terms and conditions of sale (hereinafter referred to as “Terms and Conditions” or “T&Cs”) govern the relationship between users of the official website of the LAGRANGE brand (www.lagrange.fr/) (hereinafter referred to as “the Client”) and the company LAGRANGE SAS, defined hereafter. The company LAGRANGE SAS, with a share capital of €1,000,000, registered with the Lyon Trade and Companies Register under number 332 642 081 and with an intra-community VAT number FR 21 955 513 247, is headquartered at 17 Chemin de la Plaine, ZA Les Plattes CS 30228, 69390 Vourles (France).
LAGRANGE is a French manufacturer of small household appliances, established since 1955. It designs, develops, and markets quality products that carry a strong image of originality, innovation, durability, and design. Through the Lagrange.fr website (www.lagrange.fr/), we market small appliances, accessories, spare parts, as well as food-grade consumables.
ARTICLE 1. DEFINITIONS
For the purposes hereof, the following terms shall be understood as defined below, and these definitions apply both in singular and plural forms.
- Product: The range of products offered for sale by the Seller to its Clients through the Website, including waffle makers, crepe makers, grills, planchas, raclette sets, fondue sets, accessories, and spare parts…
- T&Cs: These General Terms and Conditions of Sale established by the Seller, which govern all contracts concluded with its Clients.
- Client - Consumer: The Client is considered a consumer within the meaning of the Consumer Code if they are a natural person and place an Order for purposes that do not fall within their commercial, industrial, artisanal, liberal, or agricultural activity.
- Order: The Client’s request to the Seller specifying the Product(s) they wish to purchase.
- Client Account: The Client’s identification space, which allows them to place an Order.
- Data: All personal information communicated by the Client and collected by the Seller during the Order process for the purposes of the sale.
- Parties: The Seller and the Client are both Parties to the sales contract concluded via the Website, within the meaning of these T&Cs.
- Website: The Seller’s Website, offering the sale of Products and through which Orders are placed, namely: https://lagrange.fr/
- Seller: The company LAGRANGE SAS, as defined above, offering online sales of Products through its Website.
ARTICLE 2. SCOPE OF APPLICATION
These General Terms and Conditions of Sale (hereinafter referred to as “T&Cs”) apply to all sales concluded by LAGRANGE with its online customers (hereinafter “the Clients”) through the Website, regardless of the country from which the Client accesses the Website. By using the Website, the Client confirms having read and accepted these T&Cs.
These T&Cs prevail over any other general or specific conditions not expressly agreed upon by LAGRANGE prior to the Order.
Validation of the Order on the Website constitutes unconditional acceptance of these T&Cs in their version in force at that date and the conclusion of a legally binding contract (hereinafter “Contract”). Any deviation or contrary clause to these T&Cs shall only be valid if it has been negotiated and accepted in advance and in writing by LAGRANGE.
The Contract establishes the rights and obligations of LAGRANGE and the Clients (together “the Parties,” individually “the Party”) regarding the various terms of sale for the Products. The Contract's provisions are exclusive and supersede all others, canceling and replacing all proposals, agreements, or protocols and prevailing over any other communications between the Parties relating to the Contract, whether made during its execution or otherwise.
Orders are also placed in compliance with LAGRANGE’s Data Protection and Personal Data Collection Policy. The Client can review the Personal Data Collection and Privacy Policy via the Website.
These T&Cs may be subject to change, and any purchase implies acceptance of the latest T&Cs in effect at the time of purchase. LAGRANGE reserves the right to adapt or modify these T&Cs at any time, which will apply as of the date the Order is placed by the Client. The Client is invited to review the current T&Cs each time an Order is placed.
ARTICLE 3. PRE-CONTRACTUAL INFORMATION
The Client acknowledges having received, in a clear and understandable manner prior to confirming the Order on the Website, these T&Cs and all legal information, particularly information concerning:
- The essential characteristics of the Products,
- The price of the Products and any additional charges,
- The date or timeframe within which LAGRANGE can deliver the Products, subject to the provisions of Article 6 of these T&Cs,
- Information regarding LAGRANGE’s identity, postal address, telephone number, and electronic contact details,
- The existence and conditions of implementation of statutory warranties, particularly the legal warranty of conformity and the warranty against hidden defects, as well as any commercial warranties,
- The possibility of using conventional mediation in case of a dispute, under the conditions provided by the Consumer Code,
- The Client’s potential right of withdrawal, its conditions, the period and methods of exercising this right, as well as the standard withdrawal form.
ARTICLE 4. ORDERS
4.1 GENERAL TERMS OF USE OF THE WEBSITE
The Website has been established to allow the presentation of products and, if applicable, the placement of Orders by Clients. When placing an Order, the Client may choose to create a Client Account or proceed with an instant Order.
To do so, the Client must complete the form, providing information regarding their identity, including:
- Last name and first name;
- A precise address, which will be the default delivery address;
- An email address;
- A valid phone number.
The Client is responsible for the information provided when placing the Order, especially the stipulated delivery address. LAGRANGE cannot be held liable for any transport damage due to an incorrectly provided address, and any re-shipping costs will be borne by the Client. The Client must be at least 18 years of age to place an Order.
If the Client creates a Client Account and completes the form with the information listed above, the Client sets a password linked to their email address, which they must keep strictly confidential. LAGRANGE cannot be held liable, in the absence of fault on its part, for any third-party use of the Client Account.
For each order, the Client may, if necessary, log in to their Client Account. In case of a forgotten password, the Client can reset it. The Client’s past orders will remain recorded in this space. The Client can also access email communications exchanged with LAGRANGE.
The Client may modify their personal information at any time by logging in to their Client Account.
When placing an order, a virtual cart allows the Client to see (i) all selected Products for purchase, (ii) the price details for these Products and their Order. After confirming their order, the Client receives an order summary at the email address provided in their Client Account (ordered Product(s), total order amount, payment made or due, estimated waiting time, etc.).
They can also access their Order history on their Client Account. The Client Account allows the Client to contact LAGRANGE for any complaints, questions, etc.
The Client can also contact LAGRANGE directly via the Contact form on the Website.
The Client agrees to use the Website and their Client Account solely for the potential purchase of Products.
4.2 PLACING AN ORDER
The Client logs in to their Client Account, or alternatively places an instant order, and selects on the Website the Product(s) they wish to purchase, in the desired quantity within the limits of available stock.
The prices displayed on the Website are those applicable and in effect at the time of the Client’s Order. After the Order is placed, the price is fixed and cannot be modified.
At any time and prior to confirming payment, the Client can review their Order to see its contents by consulting their virtual cart. Through this option, the Client can make any necessary changes to their Order, by adding or removing Products, until the Order is confirmed.
The Client is required to provide the delivery address for the Order, which will be fulfilled in accordance with the terms provided in Article 6 of these T&Cs. The Client must also specify the payment conditions, in accordance with Article 5.
Products are available on the online catalog Lagrange.fr, which includes a button allowing them to be added to the cart. Photographs, texts, graphics, and technical descriptions are the property of LAGRANGE. Due to web constraints—such as low image resolution and colors that may be altered by the screen—we cannot be held responsible for minor differences between the contractual product and the delivered product.
Product availability is indicated on the product pages with mentions like "In stock" or "Temporarily out of stock." In the event of multiple simultaneous orders, an unsignaled stock shortage may occur. Product unavailability due to stock depletion or removal from the catalog will not result in the cancellation of the entire order, only of the unavailable item.
Order confirmation requires that the Client has previously read and accepted the T&Cs and has the legal capacity to do so. The Order becomes binding upon confirmation. The Client is responsible for the information provided when placing their Order once it is validated.
LAGRANGE will proceed with acceptance of the Client’s Order, subject to available stock.
4.3 MODIFYING AN ORDER
If your cart on Lagrange.fr has not been validated, you can modify the quantity of items or remove items directly within your cart. You can add new Products by continuing to browse; your cart is automatically saved.
If the cart has been validated (payment finalized and order confirmation email received), the Order is no longer modifiable. If your Order is not yet being prepared, you can call customer service to cancel your Order and start again with the desired items. If your Order is in preparation by our logistics service or has been shipped, the Order is no longer modifiable. We recommend refusing the package upon delivery if you wish to modify your entire Order. If you wish to cancel only part of your Order, receive the package and then exercise your right of withdrawal. You will be refunded once the Products are received and inspected at our warehouses.
4.4 ORDER CONFIRMATION
Order confirmation takes place after validating the cart, selecting the delivery method and address, reviewing the Order summary, accepting the T&Cs, choosing the payment method, and confirming the payment method.
You will then receive confirmation of your Order on-screen as well as via email. If you have not received an email, please check your spam folder and ensure the payment was successfully completed. You will receive notifications when the Order enters preparation and upon shipment of the Products.
Evidence of electronic communications, Orders, and payments made by Clients may be provided by the information contained in the computer records of LAGRANGE. The Client acknowledges the validity and evidentiary value of electronic exchanges and records kept by LAGRANGE and agrees that these elements have the same evidentiary value as a handwritten signed document pursuant to Law No. 2000-230 of March 13, 2000, adapting evidentiary law to information technology and electronic signatures.
In accordance with Article L. 213-1 of the French Consumer Code, LAGRANGE retains archived contracts concluded electronically with a value exceeding €120 for a period of ten years from the delivery date of the Products. Clients may obtain a copy of their contract by contacting our consumer service: conso@lagrange.fr
A detailed invoice is sent by LAGRANGE to the Client upon delivery of the Product(s) by email and is available in their client area under "my account."
ARTICLE 5. FINANCIAL TERMS
5.1. PRICE DETERMINATION
The prices of Products offered by LAGRANGE are those listed on the Website. The prices, expressed in euros, are inclusive of all taxes (TTC), including eco-participation, and exclude possible shipping fees. Consequently, any change in applicable VAT will be reflected in the price of the Products. The prices include any discounts applicable on the day of the Order.
The rates displayed on the Website are the current rates and are subject to change at any time; such price changes cannot engage the liability of LAGRANGE with respect to the Client. The applicable price for refunds will be the one recorded in the Client's Order. However, it is expressly noted that placing an Order renders the price fixed.
5.2. PAYMENT TERMS
The Client shall pay for the Order by cash payment. This payment can be made by bank transfer or in installments via Oney Bank. If payment is collected when the Product is out of stock or unavailable, LAGRANGE agrees to offer the Client a similar Product that meets the Client’s expectations. Failing this, the Client will be refunded the full amount paid.
In case of late payment, shipment of the Order will be suspended, and if no payment is recorded within fifteen days, LAGRANGE may cancel the Order.
Payment upon ordering:
Payment is due immediately upon ordering, by credit card. Payments are fully secured through the SSL and 3-D Secure protocols by Payplug (Banque Populaire). This protocol aims to verify the cardholder's identity to prevent fraudulent card use. You may be asked to confirm the purchase via a code sent to your mobile phone or a security question. This protocol may decline your payment if cardholder authentication fails. We recommend contacting your bank to continue payment.
After verification, payment of the Order amount is immediate, and the Order is confirmed. If the payment is declined or the transaction fails, the Order is automatically canceled.
Installment payments via Oney:
Pay for your Order in 3 or 4 installments by credit card on purchases from €100 up to €3000 with Oney Bank. Our partner, Oney Bank, offers a financing solution called 3x 4x Oney, allowing you to pay for your purchases in 3 or 4 installments with your credit card. Oney Bank’s general terms apply to this payment method. Oney’s legal terms can be accessed here.
ARTICLE 6. PRODUCT DELIVERY
6.1. DELIVERY TERMS
LAGRANGE undertakes to fulfill, to the best of its ability, the Orders placed by the Client and to provide deliveries as quickly as possible, provided that the Client’s Orders have been placed according to the terms outlined in these T&Cs.
Delivery fees may apply. Delivery to a Colissimo pickup point is free for any order over €50 (including VAT). Below this amount, and/or if the Client selects a different delivery method (home delivery with Colissimo or express home delivery with Chronopost), delivery fees are charged based on the total amount of their order as indicated below.
All deliveries are made within mainland France and Belgium; no delivery can be made to French overseas territories, other European countries, or internationally. P.O. boxes and military APO addresses are not accepted.
Products from the same Order are typically grouped together but may be split into multiple shipments due to logistical constraints (product size, delivery time, geographic location of warehouses, etc.). This Order splitting will not incur additional fees for the Client.
LAGRANGE makes every effort to deliver Orders within the delivery times indicated on the Website at the time of placing the Order. The indicated delivery time begins on the date of Product availability as specified on each Product page.
The Client is advised that if a Product is received by a third party (building concierge, front desk at the workplace, etc.), they receive it on behalf of the Client. It is the Client's responsibility to ask this third party to handle the received Product(s) with the same care as if they were the intended recipient.
If there is no one to receive the delivery or if the nature of the address was not indicated when placing the Order, LAGRANGE reserves the right to redeliver the Client, subject to any additional fees borne by the Client.
In any case, delivery within the specified time can only take place if the Client has met their obligations, in accordance with the provisions of Article 5 of these T&Cs.
Additional redelivery fees will also apply if an incorrect address was provided during the Order.
6.2. DELIVERY DELAYS
The Client is encouraged to report any delays by contacting LAGRANGE customer service through the Website.
However, the Client expressly acknowledges that under no circumstances can LAGRANGE be held liable for failure to meet delivery deadlines (non-performance or delay in performance) due to circumstances beyond its control and/or resulting from the actions of a third party or force majeure.
Force majeure refers to any events or circumstances beyond the parties' control that cannot be prevented by them, despite all reasonable efforts. Force majeure or unforeseen events include, but are not limited to, transport or supply blockages, border closures, customs detention, natural disasters, earthquakes, fires, storms, floods, lightning, interruption of telecommunication networks, or telecommunication network difficulties external to the Client, war, internal strikes, transport disruptions, shortages of raw materials, or any serious accident stopping or reducing production.
In the event of one of the above-mentioned events, the Party invoking it must inform the other of its occurrence or cessation. The Parties will then jointly assess the conditions under which the contract can continue. If force majeure persists for more than three months, the Party affected by force majeure is entitled to terminate the Contract by notifying the other Party by registered letter with acknowledgment of receipt.
Force majeure cannot be invoked to prevent or delay the fulfillment of a payment obligation.
Delivery delays do not justify refusal of goods, Order cancellation, or late delivery compensation, except under the applicable legal framework.
6.3. RECEIVING PRODUCTS
Upon delivery of the Product(s), the Client is required to conduct a formal inspection. It is indicated to the Client that taking possession of the Product entails a transfer of risk. Therefore, LAGRANGE advises the Client to check (or have the person receiving the Product check) the apparent condition of the Product(s) upon delivery before signing the delivery slip, in accordance with DGCCRF recommendations.
In case of any issues upon receipt, it is essential that the Client refuses the Product(s) or keeps the Product(s) in the condition in which they were delivered (including accessories, manuals, packaging, and overpackaging).
The Client must clearly and precisely state any relevant reservations on the slip, in accordance with DGCCRF recommendations.
The Client is also required to verify, before signing the delivery slip, that their Order is complete.
The Client must therefore refuse the package from the carrier in case of damage, missing items, or non-conformity. These reservations must be confirmed to the carrier by registered letter with acknowledgment of receipt within a maximum of 48 hours. A copy of this letter must be sent to LAGRANGE within the same period. Failure to complete these formalities will cause the recipient to lose any recourse against the carrier and invalidate any future claims against LAGRANGE.
If the Product(s) delivered do not match the Order, the Client is required to return the delivered Order, duly accompanied by the invoice. The return fees are borne by LAGRANGE subject to the provisions of these T&Cs. The Product(s) must be new, intact, and returned in their original packaging. The Client will be responsible for informing LAGRANGE and providing proof of any identified defects or anomalies.
The Client is reminded that if the carrier did not allow them to inspect the package, they must notify them by registered letter of any defects. In any case, the Client is reminded that the statement “subject to unpacking” has no legal value and does not establish the existence of damages.
ARTICLE 7. PRODUCT RETURNS
A possible return can only be made with the prior written consent of LAGRANGE, and the Products must be in perfect condition, in their original packaging, and show no signs of damage or use. LAGRANGE reserves the right to refuse any improperly returned Products and will charge the Client for reshipment fees without prior consent.
7.1. RIGHT OF WITHDRAWAL FOR CONSUMER CLIENTS
For Orders placed on the Website, in accordance with the provisions of the Consumer Code, the consumer Client has a period of 14 full days to exercise their right of withdrawal without needing to provide reasons or pay penalties, except for the return shipping costs, which are not covered by LAGRANGE.
A withdrawal form is available to the Client in Appendix 2 of these T&Cs.
The period begins on the date of receipt for goods. The right of withdrawal may be exercised by contacting LAGRANGE in writing at conso@lagrange.fr, who will provide the return procedure. It is necessary to await validation from our services before proceeding with the return of Products. Products must be returned in their original condition with intact packaging, accessories, and manuals so that they can be resold as new. Failing this, the refund may be reduced. The invoice available on the Website must be included.
Only the price of the purchased Product(s) and standard delivery costs are refunded; return shipping costs are always the responsibility of the Client.
7.2. OTHER CASES
Outside the exercise of the withdrawal period, the Product can only be returned for manufacturing defects, in accordance with our general warranty conditions.
Thus, any Product with recorded issues upon receipt must be returned to LAGRANGE by the Client within 7 days of receipt in its original condition. The return shipping costs will be covered by LAGRANGE.
If the Client has demonstrated the existence of hidden defects on the Product or a defect covered by the Client’s legal warranty, the Product may be returned following acceptance by LAGRANGE. In this case, return costs will also be covered by LAGRANGE. Compensation is also owed for direct, personal, and certain damages resulting from Product defects.
To proceed, the Client should contact LAGRANGE, who will provide instructions and timelines for (i) an exchange, (ii) a repair, or (iii) a refund. Replacement or repair will be carried out as promptly as possible.
After-sales service is only available subject to compliance with these terms.
The Client may obtain additional information by contacting customer service:
- By email: conso@lagrange.fr
- By phone: 04 78 86 40 40
- By mail: Lagrange, Consumer Service: 17 Chemin de la Plaine, 69390, Vourles, France.
ARTICLE 8. PERSONAL DATA PROTECTION
LAGRANGE SAS and its service providers protect user data and have implemented procedures meeting transparency and the right-to-be-forgotten requirements integrated into the General Data Protection Regulation (GDPR). All of LAGRANGE's commitments on data protection can be viewed at this link.
For the successful completion of an Order, the Client provides information related to their identity, constituting personal data as defined by Law No. 78-17 of January 6, 1978, amended by Law No. 2004-801 of August 6, 2004, and the GDPR. The Client acknowledges being solely responsible for the processing established in this respect.
LAGRANGE commits to complying with applicable legislation regarding the protection of privacy and personal data processing.
In accordance with the applicable law, the Client has the right to access, rectify, and delete Data, as well as the right to refuse processing, request a limitation of processing, and finally the right to portability of their Personal Data, which they can exercise directly with LAGRANGE. The Client may request modification, completion, clarification, or deletion of information about them that is incorrect, outdated, incomplete, or whose collection or use is prohibited.
To exercise these rights, simply write to LAGRANGE at the following email address: conso@lagrange.fr.
The Client is informed of their right to contact the National Commission for Information Technology and Civil Liberties (CNIL) at any time, in particular in the event of a dispute related to the application of these terms.
ARTICLE 9. RETENTION OF OWNERSHIP
Notwithstanding any contrary clause, LAGRANGE sells under retention of ownership and without exception all the Products it markets. This clause constitutes, in all its provisions, an essential condition without which LAGRANGE would not have entered into a contract with the Client.
LAGRANGE retains ownership of all goods delivered until full payment of all sums due, corresponding to the actual receipt of all sums owed to LAGRANGE.
The Client is therefore prohibited from disposing of the goods for resale, alteration, or changing their nature. LAGRANGE must be immediately informed of any seizure or other infringement of these rights.
ARTICLE 10. AFTER-SALES SERVICE – WARRANTY
LAGRANGE ensures that delivered Products comply with legal and regulatory obligations and with applicable French and European standards.
LAGRANGE is subject to a legal conformity warranty towards Consumers under the conditions provided by the Consumer Code and a legal warranty for hidden defects as stipulated by the Civil Code.
10.1. LEGAL WARRANTY
- Legal Warranty of Conformity
In accordance with the provisions of Articles L. 217-4 et seq. of the Consumer Code, the consumer Client benefits from a legal conformity warranty (See Appendix 1).
Under Article L. 217-7 of the Consumer Code, non-conformity defects appearing within a period of twenty-four (24) months from delivery are presumed to exist at the time of delivery. For used products, this presumption is reduced to twelve (12) months.
The Client is free to choose repair or replacement of the Product, subject to the applicable legal conditions in this regard.
- Warranty for Hidden Defects
The conformity warranty action does not exclude an action for hidden defects, available to any client under the Civil Code. It covers any material, design, or manufacturing defect affecting the product, rendering it unfit for its intended use.
10.2. COMMERCIAL WARRANTY
In accordance with the LAGRANGE after-sales service charter, the warranty provided by LAGRANGE to Clients residing in mainland France is two years from the date of purchase, certified by the date on the invoice issued in France. An additional year of warranty may be applied if the request is made using the warranty extension form available on Lagrange.fr.
To benefit from an additional year of free warranty, register on the Lagrange Website (www.lagrange.fr). The warranty covers parts and labor, manufacturing defects, and return shipping (outbound shipping is the responsibility of the Client). Excluded from the warranty are damages resulting from misuse or failure to follow the instructions, and breakage due to dropping.
This warranty applies to domestic use only and not to professional or semi-professional use. The two-year warranty or the +1 year warranty is valid only for individuals residing and purchasing in mainland France, Monaco, or Belgium.
The Client is prohibited from intervening themselves or allowing a third party to intervene to remedy the defect. Such intervention excludes the warranty coverage.
ARTICLE 11. ENVIRONMENTAL PROTECTION
To preserve our environment and health, the disposal of electrical appliances at the end of their life must follow strict rules and requires the involvement of everyone, whether supplier or user. For this reason, your appliance, as indicated by the symbol on its nameplate, must not be disposed of in any public or private household waste bin.
When disposing of your appliance, it is your responsibility to drop it off at a public collection center designated for recycling electrical or electronic equipment. For information on disposal and recycling centers for discarded appliances, please contact your local authorities, waste collection services, or the store where you purchased your appliance.
Under the 2003 European regulation, when you purchase an item from our Website, you contribute to the financing of the collection, reuse, and recycling of your old appliance by paying an eco-contribution WEEE (Waste Electrical and Electronic Equipment). This eco-contribution is included in the price of the products and is fully allocated to eco-organizations approved by public authorities to manage the WEEE collection and recycling chain. The eco-contribution amount is calculated by these eco-organizations and varies depending on the equipment and treatment methods.
The company LAGRANGE (SIRET 95551324700036) is registered in the WEEE (Waste Electrical and Electronic Equipment) producers' register, pursuant to Article L.541-10-13 of the Environmental Code. Its unique identifier assigned by the French Environment and Energy Management Agency (ADEME) is as follows: FR001394_05GEBU. This identifier confirms its compliance with the obligation to register with the WEEE producers' register and to file its market placement declarations with ECOSYSTEM. LAGRANGE is also subject to the principle of Extended Producer Responsibility (EPR) for the "Packaging" sector. As such, it is registered with CITEO under the unique identifier FR211075_01MVZF.
ARTICLE 12. LIABILITY
LAGRANGE cannot be held liable in the event of misuse of its appliances, especially in an industrial or commercial setting. Its liability is limited to repairs for damages, where evidence and causality are provided by the purchaser.
LAGRANGE is not liable for normal wear and tear of the Product. Similarly, damages resulting from negligence, lack of maintenance, or supervision, which result in harm to the Client, are not eligible for compensation by LAGRANGE.
In any case, LAGRANGE cannot be held liable when the damage results from an event beyond its control, such as the actions of the Client, a third party, or force majeure.
LAGRANGE is not responsible for the temporary unavailability of the Website due to technical maintenance, an issue, or a cyber attack. To ensure proper operation and management of its Website, LAGRANGE reserves the right to suspend or interrupt access, make necessary adjustments for optimal site management, and delete or modify information to stay compliant with current standards.
Some of the services offered by LAGRANGE are accessible through third-party applications, websites, and services ("Third-Party Applications"). These Third-Party Applications may have their own terms of use and privacy policies, which will govern the use of these Third-Party Applications. LAGRANGE does not endorse nor is it responsible for the behavior, functionality, or content of any Third-Party Application or any transaction the Client may conduct with the provider of these Applications.
ARTICLE 13. INTELLECTUAL PROPERTY
All photos, technical documents, and any materials provided by LAGRANGE remain reserved to it as the sole owner of intellectual property rights. All elements contained on the Website are also covered by intellectual property rights belonging exclusively to LAGRANGE.
The Client acknowledges that no usage or reproduction rights are granted to them for these rights. The Client agrees not to misuse these rights, including not altering or misappropriating them in a way that would discredit or devalue them.
ARTICLE 14. DISPUTE RESOLUTION AND APPLICABLE LAW
This contract is governed by French law.
The parties agree to make every effort to resolve any disagreements resulting from the interpretation, performance, or termination of their relationship amicably. Thus, in the event of a dispute or claim, the Client will first contact LAGRANGE to seek an amicable solution at the following address: conso@lagrange.fr or 17 Chemin de la Plaine, ZA Les Plattes CS 30228, 69390 Vourles (France).
14.1. DISPUTES WITH CONSUMERS
The Client is reminded that they have the option to use free conventional mediation to amicably resolve any dispute with LAGRANGE, in accordance with Article L. 612-1 of the Consumer Code.
The Client may access mediation through the Consumer Mediation Center of Justice Conciliators at the following contact link: https://www.cm2c.net/contact.php
In this case, both Parties are free to accept or refuse mediation, as well as, if mediation is undertaken, to accept or reject the solution proposed by the mediator.
In accordance with Article L. 612-2 of the Consumer Code, the Client must, however, demonstrate that they have attempted to resolve their dispute directly with LAGRANGE through a written claim sent by postal mail or email.
The Client also has the option to file a complaint through the Online Dispute Resolution (ODR) platform, accessible via the following link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=EN
Both Parties are free to terminate the mediation process at any time. If no agreement is reached with LAGRANGE or if mediation fails, the competent court will be designated according to the rules of common law.
14.2. DISPUTES WITH OTHER CLIENTS
The Parties agree in good faith to make every effort to amicably resolve any difficulties related to the formation, interpretation, and performance of the contract.
IF THEY FAIL TO DO SO, ALL DISPUTES RELATING TO THE FORMATION, INTERPRETATION, PERFORMANCE, AND TERMINATION OF THE CONTRACT WILL BE SETTLED BY THE COMMERCIAL COURT OF LYON, INCLUDING IN CASES OF SUMMARY JUDGMENT, THIRD-PARTY NOTICE, OR MULTIPLE DEFENDANTS.
ARTICLE 15. TOLERANCE
The fact that one Party does not invoke, at a given time, any of the provisions of this Contract cannot be interpreted as a waiver of the right to invoke any of these stipulations at a later date.
ARTICLE 16. PARTIAL NULLITY
The potential annulment of one or more clauses of this Contract by a court decision or by mutual agreement between the Parties shall not affect the remaining provisions, which will continue to be fully effective as long as the overall purpose of these terms can be preserved.
If the enforcement of one or more clauses of this Contract becomes impossible due to its annulment, the Parties will endeavor to come together to establish a new clause that reflects the original clause's intent and language as closely as possible, with the other provisions of this Contract remaining in effect.
If this is not possible, or if the overall purpose of this Contract is fundamentally disrupted, the Parties may, by mutual written agreement, declare the entire Contract null and void.
Terms updated on October 30, 2024.