First, follow the recipe provided in the instructions, then fill the holes with a spoon. It's even easier with a small ladle (or a piping bag). Fill the entire mold and let it cook for a few minutes.

Before first use, wash the surface with hot soapy water, rinse, and then dry.

To preserve the coating, prefer wooden, silicone, or plastic utensils. Avoid metal or abrasive objects.

If your batter sticks, it may be due to insufficient fat in the batter or on the plates, too much sugar in the batter, or a cooking temperature that's too low.

Discover our waffle recipe.

A short circuit can be caused by a damaged cable or an internal fault. This can also happen if you have stored your appliance in a damp place (garage, basement, etc.). Do not use the appliance again and contact customer service.

This could be due to a faulty thermostat, a damaged cable, or a blown fuse. Contact our customer service for a diagnosis.

Soak the plates in hot water for a few minutes with a little dish soap. Use a non-abrasive sponge to avoid damaging the coating.

Wipe the exterior with a slightly damp soft cloth. Never immerse the electrical base.

We advise against putting your plates in the dishwasher, you should use a non-abrasive sponge and a soft cloth to clean your plates.

Plug in the appliance and wait for the indicator light to show it's ready. This step ensures even cooking. For the Premium Gaufres®, follow the beep and light indicator.

No, to preserve the non-stick coating, only use wooden or silicone utensils.