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Frequently Asked Questions Lagrange

FAQ

Are you having trouble using your Lagrange product?
If this is the case, consult the list of Frequently Asked Questions
You’re sure to find the answers you’re looking for, but if not you can always Contact us

Select the type of product referenced in your question

The base of my Grill'pierre is oxydized, is this normal?

Raclette & Fondue sets / Related product(s): Grill' Pierre Hot Stone Deluxe Grill’ Pierre® Classic

The oxidation of your base is due to the placing of the stone when it is not completely dry. The stone is a porous material, it may, after cleaning and drying, it may continue to exude moisture. We advise you to store the stone apart from the base.

Can I cook meat on my Raclette Transparence® ?

Raclette & Fondue sets

Our Raclette Transparence® is made with tempered glass plates, and were not designed to cook food on the top shelf. This is intended to keep potatoes warm in a suitable dish.

My kettle turns itself on when it's plugged in, is this normal?

Breakfast / Related product(s): 1.2 L Stainless Steel Water Kettle

Yes, it is normal that your kettle stays on, there is a light indicating that the latter is connected. The indicator for the last selected temperature remains lit (the default temperature is 100 ° C).

What are the advantages of a ceramic fondue pot?

Raclette & Fondue sets / Related product(s): Festiv’ Fondue Set

A fondue pot with ceramic lining is more scratch resistant and more environmentally friendly than a fondue pot with non-stick coating made of Teflon.

My waffles are sticking to the pan, how can I avoid this?

Waffle & Crepe makers / Related product(s): Super 2 Gaufres Waffle Maker

Sticking can have several causes: a lack of fat in the dough, poor lubrication of the plates or an excess of sugar in the dough. In order to remove the waffles easily, we advise you to properly lubricate your plate as soon as the preheating unit is completed (minimum 15 min), to a relatively thick and slightly sweet dough, and ensure that the waffle is done (minimum 3 minutes) before trying to open the device. If despite this, you realize that your waffle sticks to the walls of the plates, pass the tip of a knife between the waffle and the plate to assist in the release. On the other hand, it is essential to think about flipping your waffle iron when the waffles are cooking.

How do I clean the plates of my waffle maker?

Waffle & Crepe makers / Related product(s): Super 2 Gaufres Waffle Maker

To clean the plates, it is advisable to soak in warm water and dish soap and then rub with a nylon brush. It is important not to use abrasive or corrosive products which could damage your plates permanently. The dishwasher is also forbidden because products can deteriorate the aluminium.

The plates of my waffle maker seem tarnished, is this normal?

Waffle & Crepe makers / Related product(s): Super 2 Gaufres Waffle Maker

If your plates are shiny but have brown spots, this is normal. However, if your plates are matified is that they have either been placed in the dishwasher or cleaned with a corrosive product, which is not recommended.

How do I clean my crêpe maker?

Raclette & Fondue sets / Related product(s): Maxi crêpes® Créativ’® Crepe Makers with 3 Mould Stencils Créativ’® Crepe Makers with 2 Mould Stencils Duo de Crêpes®

Use an oil-soaked paper towel if you regularly use your crepe maker, otherwise use a sponge with a little dishwashing liquid.

My yogurt maker is beeping, how do I stop it?

Homemade Food / Related product(s): Yogurt and Cheese Maker Yogurt Maker

When the yogurt cycle ends, the machine beeps every 3 seconds until you press the "start / stop" button. This signal allows you to not forget to put your yogurt in the fridge.

What is the programming function?

Homemade Food / Related product(s): Yogurt and Cheese Maker Yogurt Maker

The program helps manage the yogurt cooking time : it takes 8 to 10 hours to prepare yogurt with whole milk, 10 to 12 hours for yogurt semi-skimmed milk and 12 to 14 hours with skimmed milk.

Are the yogurt containers dishwasher safe?

Catalogue EU / Related product(s): Set of 7 yoghurt jars Yogurt and Cheese Maker Yogurt Maker

Yes, the containers can go in the dishwasher, but without the lids. The lids must be washed by hand to avoid yellowing or malformation, and to ensure that the sticker doesn't wash off.

I want my yogurt to be firmer, how can I do that?

Homemade Food / Related product(s): Yogurt and Cheese Maker Yogurt Maker

For firmer yogurt, increase the cooking time, or add 5 teaspoons of powdered milk to your mixture. We recommend using whole milk which ensures a creamy smooth texture.

How can I make yogurt with almond milk, breast milk, etc?

Homemade Food / Related product(s): Yogurt and Cheese Maker Yogurt Maker

We test our machine with "standard" milk, normally found in supermarkets (cow, goat and soy milk) If you wish to use different kinds of milk, we suggest you do your own experimenting.

The yogurt is too watery, why is this?

Homemade Food / Related product(s): Yogurt and Cheese Maker Yogurt Maker

If you use partially-skimmed or skimmed milk, this can give a watery texture to your yogurt.

The fermentation cycle could have been too short and the yogurt has not properly cooked.

Perhaps the active cultures are no longer active, or not enough was added to the mixture.

If the yogurt maker was opened, jostled or moved during the coking process, this can also have an impact on the texture of the yogurt.

What type of plastic is used for this appliance?

Homemade Food / Related product(s): Yogurt and Cheese Maker Cheese Maker Yogurt Maker

The cover of the yogurt maker is made of SAN, which is a food-safe material. Heated to 45°, it presents no health risks.

How do I know when the mixture is ready?

Homemade Food / Related product(s): Yogurt and Cheese Maker Cheese Maker Yogurt Maker

Once you have programmed your machine and you start the cycle, the screen will display the remaining time, hour by hour.

The cottage cheese made with the cheese maker is too watery.

Homemade Food / Related product(s): Yogurt and Cheese Maker Cheese Maker

For a firm and creamy cottage cheese, use whole milk products. At the end of the cooking cycle, the mixture will still be hot, and therefore a more "watery" texture due to the heat, this is not the final result. We recommend putting the yogurt in the refrigerator for up to 30 minutes to allow it to cool and become firm.

How to do whisked fromage blanc in the cheese maker?

Homemade Food / Related product(s): Yogurt and Cheese Maker Cheese Maker

Use whole milk UHT and a large cheese strainer. Follow the instructions in the user manual. For a more liquid cheese prefer semi-skimmed UHT milk.

Can I put yogurt pots in the dishwasher?

Catalogue EU / Related product(s): 1 large cheese strainer Set of 4 small cheese strainers Yogurt and Cheese Maker Cheese Maker

Yes, the yogurt pots can be put in the dishwasher, however we recommend washing by hand to prevent damage in the long term.

What can I use as a lactic ferment?

Homemade Food / Related product(s): Yogurt and Cheese Maker Cheese Maker

The lactic ferment can be:

A sample from previous batches, up to 8 times.

Supermarket cottage cheese (with nothing added)

If possible, use whole milk products for best results.

Where can I buy rennet?

Homemade Food / Related product(s): Yogurt and Cheese Maker Cheese Maker

Rennet is available in pharmacies, specialty garden stores and organic markets.

What can I use to substitute rennet?

Homemade Food / Related product(s): Yogurt and Cheese Maker Cheese Maker

You can substitute rennet with lemon juice or vinegar, which will have the same effect, but give a stronger taste to your yogurt.

Is the order of ingredients important when making cottage cheese?

Homemade Food / Related product(s): Yogurt and Cheese Maker Cheese Maker

It is recommended to respect the order of ingredients as per the recipe: mix the culture, slowly add milk, beat together, add drops of rennet. If you don't follow this process, you could risk "deactivating" the culture.

Can I make camembert, blue or feta with my cheese maker?

Homemade Food / Related product(s): Yogurt and Cheese Maker Cheese Maker

With the cheese maker you can make fresh cheeses: cow, goat or sheep (if you find a suitable culture), that you can choose to enjoy fresh or drained.

Refining is a particular discipline, it requires patience and a great deal of rigor and hygiene.

As for the realization of the type of cheese "AOC" known and recognized, it is necessary to have specific strains of bacteria, in lost cases it is best left up to professionals!

Do the containers have BPAs or phthalates?

Catalogue EU / Related product(s): 1 large cheese strainer Set of 4 small cheese strainers Yogurt and Cheese Maker Cheese Maker

No, the containers sold with the cheese maker and as separate accessories are made of polyproplene that contain no phthalates or BPAs

How do I properly dehydrate food using the Nutris?

Catalogue EU / Related product(s): Nutris® Dehydrator

The drying time shown in the tables of the manual are only given as an indication. Several factors influence the exact duration of dehydration: category, size and quality of food, quantity placed on trays, atmospheric conditions (humidity, temperature ...) and personal preferences. You can reduce or increase the drying time if necessary.

Can I put the tray in the dishwasher?

Homemade Food / Related product(s): Nutris® Dehydrator

The trays cannot be put through the dishwasher as the temperature is too high and can warp the shape of the trays.

My hot dog buns aren't warm enough, why is that?

Table-top cooking units / Related product(s): Hot Dog Magic

The spike isn't meant to cook the buns, merely warm them and make the imprint for the hot dog to sit in. The hot dog itself will warm the bread.

How do I clean the glass on my Raclette machine?

Raclette & Fondue sets / Related product(s): 6-person Vitro’ Grill® Raclette Maker

For the removable tray, soak in warm soapy water. Scrape the remaining residues with a spatula and scrub with a sponge. Dry well. For impeccable results, there are products available for ceramic glass.

For the fixed trays, clean with a warm soapy sponge. Do not use an abrasive or metallic sponge, as you risk scratching the glass. Gently turn the appliance over to clean the under side of the glass plates. Dry with paper towel.

How do I clean the ceramic trays of my Raclette machine?

Raclette & Fondue sets / Related product(s): 8-person Grill’ Crêpe Raclette Maker

Clean with a non-abrasive sponge and warm soapy water.

Do not scrub or scrape the skillets with metallic objects or abrasive products as you could damage the non-stick coating. They are also dishwasher safe, except those with wooden handles. 

Can my ceramic fondue pot stick?

Raclette & Fondue sets / Related product(s): Festiv’ Fondue Set

The ceramic pot is designed to be non-stick. It is scratch resistant and more environmentally friendly than a pot coated with non-stick or Teflon coating.

My ice cream is rock hard, why is that?

Homemade Food / Related product(s): Ice Cream Maker Glaces Pro Compressor Ice Cream Maker Glaces Créativ’® Compressor Ice Cream Maker

This is due to the ingredients used to make the ice cream. It's the same for store-bought ice cream: chocolate will always be firmer than vanilla (due to fat content). We recommend taking the ice cream out of the freezer a few minutes before serving.

My ice cream is flaking, is this normal?

Homemade Food / Related product(s): Ice Cream Maker Glaces Pro Compressor Ice Cream Maker Glaces Créativ’® Compressor Ice Cream Maker

Some flaking is normal, yes. All water-based recipes have the tendency to flake.The texture of a sorbet won't be the same as ice cream.

Can I make Italian gelato?

Homemade Food / Related product(s): Ice Cream Maker Glaces Pro Compressor Ice Cream Maker Glaces Créativ’® Compressor Ice Cream Maker

No, you can only make traditional ice cream and sorbets.

The ice is taking a long time to form, what can I do?

Homemade Food / Related product(s): Ice Cream Maker Glaces Pro Compressor Ice Cream Maker Glaces Créativ’® Compressor Ice Cream Maker

If you notice a longer freezing time than what is noted in the instructions, try adding 30ml of sugar-free alcohol (vodka, whisky, pure alcohol with minimum 40% proof) into the fixed tank.

Why has the blade stopped turning?

Homemade Food / Related product(s): Glaces Pro Compressor Ice Cream Maker Glaces Créativ’® Compressor Ice Cream Maker

If the blade is no longer turning it means your mixture is ready.

Can I use an extension cord?

Catalogue EU

It is not recommended to use an extension cord. If impossible, be sure to use one that is in good repair.

My immersion heater isn't working, what's happening?

Catalogue EU / Related product(s): Immersion Heaters Travel immersion heater + pouch + glass Travel immersion heater

Your immersion heater is equipped with a safety feature, if it is used without water, it will turn itself off.

How long to boil 1 litre of water?

Catalogue EU / Related product(s): Immersion Heaters Travel immersion heater + pouch + glass Travel immersion heater

For smaller models, around 8-10 minutes, and for bigger models, 2-3 minutes.

The meat takes a long time to cook, is this normal?

Raclette & Fondue sets / Related product(s): 8-person Elegance® Stone Raclette Ma 8-person Stone Raclette Maker Grill' Pierre Hot Stone Deluxe Grill’ Pierre® Classic

Cut your meat into thin oblong slices. This machine is designed to cook small pieces of meat to compliment your other dishes, it is not designed to cook large pieces of meat like a plancha or barbecue.

My stone has split during use, how is this possible?

Raclette & Fondue sets / Related product(s): 8-person Elegance® Stone Raclette Ma 8-person Stone Raclette Maker Grill' Pierre Hot Stone Deluxe Grill’ Pierre® Classic

The stone is a natural material which can sometimes be subject to small fissures accumulated with repeated use. This is a very rare phenomenon.

What are the markings on the side of the fondue thermostat?

Raclette & Fondue sets / Related product(s): Elegance Fondue Set Festiv’ Fondue Set

The markings are a point of reference for the type of fondue you're making. We recommend level 2-3 for chocolate, 3-4 for cheese and 3-4-5 for oil or broth based fondue.

How do I clean my raclette trays?

Raclette & Fondue sets

Clean them with a non-abrasive sponge in warm soapy water. Do not scrub with metallic or abrasive objects, as this can damage the non-stick coating.

How do I clean the fixed plate of my Plancha?

Catalogue EU / Related product(s): Plancha

Clean the cooking surface with paper towel, then with a damp sponge and a small amount of liquid detergent. Wipe clean with a sponge and let dry. Caution: do not use a metallic sponge or scouring powder.

What's an easy way to flip mini crêpes?

Raclette & Fondue sets / Related product(s): Créativ’® Crepe Makers with 3 Mould Stencils Créativ’® Crepe Makers with 2 Mould Stencils

We recommend greasing the edges of the stencils so that the crêpes don't stick.

Why isn't there a large ladle included in the kit?

Raclette & Fondue sets / Related product(s): Créativ’® Crepe Makers with 3 Mould Stencils Créativ’® Crepe Makers with 2 Mould Stencils

You can use any kind of soup ladle (+/-80ml) to make large crêpes.

How do I clean the removable plate of the machine?

Raclette & Fondue sets / Related product(s): Créativ’® Crepe Makers with 3 Mould Stencils Créativ’® Crepe Makers with 2 Mould Stencils

Clean with a soft sponge and warm soapy water, rinse and let dry.

Caution: Do not use a metallic sponge or scouring powder.

How do I clean the stencils?

Raclette & Fondue sets / Related product(s): Créativ’® Crepe Makers with 3 Mould Stencils Créativ’® Crepe Makers with 2 Mould Stencils

The stencils are dishwasher safe.

How long do the waffles need to cook?

Waffle & Crepe makers / Related product(s): Tarti' Gaufres

It takes about 6 minutes for the waffle to cook through, though this can change depending on the temperature and the consistency of the batter. We recommend using room-temperature batter to reduce the cooking time.

How to clean the trays of my appliance ?

Waffle & Crepe makers / Related product(s): Tarti' Gaufres

Typically, after soaking a few minutes, clean with a soft sponge soaked in mild detergent and rinse with warm water. Dry thoroughly before putting the trays on the appliance.

How do I know when my waffles are ready?

Waffle & Crepe makers / Related product(s): Tarti' Gaufres

Once the light turns off, your waffles are ready. You can close the appliance and prolong the cooking time if they are not yet golden to your liking. If they are overcooked, try taking them out a bit earlier next time.

How does the display screen work?

Waffle & Crepe makers / Related product(s): Premium Gaufres® Waffle Maker

You can customize your waffle with the help of the display screen.

The dial selects the color of the waffle by adjusting the temperature.

The selection button lets you choose the cooking time ahead of time:

-Faster cooking time for waffles that are soft on the inside and crunchy on the outside.

-A slower cooking time for an even crunchier waffle all the way through

For a croque monsieur or panini, select 2.5 and soft

For cooking meat, select 2 and soft

When will the waffle maker beep?

Waffle & Crepe makers / Related product(s): Premium Gaufres® Waffle Maker

At the end of the reheating cycle and the end of the cooking cycle.

What is the light for?

Waffle & Crepe makers / Related product(s): Premium Gaufres® Waffle Maker

The green light is to signal the end of the preheating cycle and end of cooking cycle. The orange light is to signal that the power is on.

How do I clean the plates?

Waffle & Crepe makers / Related product(s): Premium Gaufres® Waffle Maker

After a few minutes of soaking in warm soapy water, clean with a soft sponge and rince. Dry well before replacing the plates on the appliance.

Are the yogurt containers dishwasher safe?

Accessories & Spare parts / Related product(s): Drinking Yoghurt Kit

Yes, the containers are dishwasher safe, but a bottle brush is provided in the kit for optimal cleaning.

How do I clean the stone of my Grill' Pierre® ?

Raclette & Fondue sets / Related product(s): 8-person Elegance® Stone Raclette Ma 8-person Stone Raclette Maker Grill' Pierre Hot Stone Deluxe Grill’ Pierre® Classic

To clean the stone, you must first scrape the surface of the stone with a metal scraper to
eliminate most of the cooking residue.

Clean the stone surface with a sponge and water without liquid dish soap. Never put the stone in the dishwasher and do not soak.

Use of steel wool or scouring pad is possible but may erase the glossy appearance of the stone (no impact on the functionality of the stone).

The stone top of my Grill-Pierre is sticking, what do I do?

Raclette & Fondue sets / Related product(s): 8-person Elegance® Stone Raclette Ma 8-person Stone Raclette Maker Grill' Pierre Hot Stone Deluxe Grill’ Pierre® Classic

To prevent the phenomenon of cold food sticking to a hot surface , we suggest you remove the food from the refrigerator 2 hours before cooking. You can also lightly oil the stone just before the placing of food. Moreover, don't try to flip the meat immediately after they have been placed on the stone, but wait for the meat to cook a little so it releases its juices to make it less difficult to flip.