If your payment is declined, first check your credit card information (number, expiration date, security code) and ensure that your account has sufficient funds.

If the problem persists, contact your bank to check if there is a security block. You can also try another payment method or contact our customer service for assistance.

Your invoice is automatically sent to you by email after your order is confirmed. You can also download it directly from your customer account on our website.

If you can't find your invoice, please contact our customer service.

We accept several payment methods: credit card (Visa, MasterCard, CB), Oney and Apple Pay. You can check the available payment methods when validating your cart.

If your promotional code didn't work, please check that it is still valid and meets the terms of use (minimum order amount, eligible product types, etc.). Some codes are only applicable to certain product ranges or during specific periods.

If you need assistance, please don't hesitate to contact our customer service.

Our website is equipped with an SSL certificate, a security system designed to protect all personal and banking data. This protocol, widely used for online transactions, ensures a high level of security.

To verify this protection, simply check if the URL address starts with https (the "s" standing for secure). This way, your confidential information is encrypted between your device and our banking partner's secure server (Payplug, a subsidiary of Banque Populaire), without any third party being able to access it. You can therefore make your purchases by credit card with complete peace of mind.

The charge is processed at the time of order confirmation.