If it's a Raclette Transparence® purchased after October 2024: its upper glass is removable thanks to the two pucks and can be cleaned in the dishwasher. If it concerns a previous purchase, the glass is not removable. You can use a soft, damp cloth to clean the glass surfaces.

To extend the lifespan of your wooden spatulas, we recommend avoiding the dishwasher. Simply use soapy water.

A short circuit can be caused by a damaged cable or an internal fault. This can also happen if you have stored your appliance in a humid place (garage, basement...)

Do not reuse the appliance and contact customer service.

Yes, you can vary your pleasure with tartiflette cheese, reblochon, goat cheese... Let your creativity run wild! Don't forget to share your original recipe ideas on our social media!