The Lagrange +1 Warranty offers you a free additional one-year extension, on top of the two-year legal warranty. This means you benefit from three years of warranty by registering your product on our website after your purchase. This offer is valid on new products and must be activated via the dedicated online form, providing information about your purchase and product. Check the details on the Lagrange Warranty page.

To create an after-sales service request, log in to your customer account and go to the "My Orders" section. Select the relevant order, then click on "Create After-Sales Request". Follow the steps to describe the issue and attach photos of the product if needed. You will then receive instructions for sending or repairing your appliance.

Our after-sales service (SAV) is designed to assist you in case of issues with our products. For defects covered by the warranty, we will handle repairs or offer a free replacement. If your product is no longer under warranty, we will provide you with a repair quote. Products should be returned in their original packaging or in suitable packaging, along with proof of purchase.

After-sales service is free for repairs covered by the legal warranty. If your product is no longer under warranty or if the issue is not covered (misuse, accidental damage), the after-sales service may be charged. In this case, a quote will be sent to you for approval before any repair work.

The serial number is usually found on a label attached to the bottom or back of your appliance.

If the cable is damaged, it is recommended not to use the appliance and to contact the after-sales service via the chatbot or the contact form for repair or replacement.

Lagrange products come with a 2-year warranty. By registering your product on the website, you can benefit from an additional year of free warranty.

Yes, all products are covered by the legal warranty of conformity, which covers conformity defects existing at the time of delivery. This warranty is valid for two years from the date of product receipt.