How can we help you?

You can also browse the topics below to find what you are looking for.

Appliance Use and Maintenance

How can I get advice on using my Lagrange appliance?

How to find product specifications?

Orders, tracking, delivery and returns

How to track my order?

How do I change my shipping method?

Payment and security

My payment is declined, what should I do?

How to get my invoice / receipt?

Warranties and after-sales service

What is the +1 Warranty?

How to create an after-sales service request?

Manufacturing, Materials and Durability

What does the warranty cover?

Is it normal for my heating element holder to oxidize (rust marks)?

Accessories and spare parts

Where can I order new mounting screws for my Super 2 Waffle Maker?

Where can I buy accessories, consumables, or spare parts for my appliance?

Refurbished Products

What is a refurbished product?

Contact

How to contact us?

What should I do if the power cable of my appliance is damaged?

Retailers

Where to buy a Lagrange appliance?

Would you like to become a retailer?

Where to buy Lagrange appliances?

My preferences, my data and newsletters

How is my personal data used?

How can I modify my contact preferences and/or unsubscribe from promotional offers / the newsletter?

Stock

How to be notified when a product is back in stock?

How to check product availability?

The product seems to be out of stock. Will it be restocked?

Premium Gaufres®

Donut Plate: How to Successfully Make Beautiful Donuts?

What should I do when using non-stick cookware for the first time?

Super 2 Waffles

How to change the plates of my Super 2 waffle maker?

Can I use my waffle maker to cook something other than waffles?

4 Waffles

Can I use my waffle maker to cook something other than waffles?

Should you grease cast aluminum plates with non-stick coating?

Tarti' Gaufres®

Can I use my waffle maker to cook something other than waffles?

Should you grease cast aluminum plates with non-stick coating?

Plancha Pro

How do I clean my stainless steel Plancha?

How to prevent food from sticking to stainless steel surfaces?

Crêpière Tradi'

Should you grease cast aluminum plates with non-stick coating?

What should I do when using non-stick cookware for the first time?

Grill'Pierre®

What type of wood is used in our products?

Are the Grill' Pierre® or Plancha compatible with frozen food?

Yogurt Maker

Why are my yogurts too sour?

Why is my yogurt too runny?

Raclette Transparence®

How to clean my Raclette Transparence®?

How to clean wooden spatulas?

Raclette Pierre Elégance®

What type of wood is used in our products?

How to clean wooden spatulas?

Raclette Evolution®

What type of wood is used in our products?

How to clean wooden spatulas?

Pro Crepe Maker

Do you need to season the plate of my Crêpière Pro?

Why is my crepe maker tripping the circuit breaker?